We are here to revolutionize the tile industry. By implementing an innovative online platform paired with an unmatched product and customer service, we've made it easier than ever to shop for beautiful, sustainable tile sourced and handcrafted in the USA. Our tireless commitment to innovation, transparency and sustainability have not gone unrecognized. We've had the honor of making the 2015 & 2016 Inc. 5000 list as one of the fastest-growing private companies in the U.S. and are the only tile company recognized as a B Corp for how we use business as a force of good. With an innovative product, an ambitious team, and an inspiring mission, we're changing the way you think about tile. 

We are currently looking for a fantastic Customer Support Specialist to strengthen our fast-growing, dynamic team. You’ll be on the front line, helping our customers and sales team achieve success. We’re talking about someone passionate about helping others and supporting a great team (it also helps if you love interior design or tile!). We are a fun company and we want to work with people who love life & love their job.

We provide competitive compensation that includes a base hourly wage company bonus play stock options, health and wealth benefits, other perks, a rich culture, continued professional development through ongoing training, experimenting, and opportunities to grow within the organization. The pay range for this role is $20 - $22 an hour.

The Role

• Represent our brand and story to our customers. First and foremost, you will be evangelizing who we are and what we make to our customers when speaking with them. This role is part of a superstar team that answers phone calls, emails, text messages, and website chat.
• Assist our commercial & residential sales teams with any and all needs that they may have including data entry of sample requests and orders, order tracking, coordination of shipping or other logistics information, processing payments, and providing service excellence for any post-shipment follow-up.
• Confidently support our customers in the tile buying process from initial product questions to installation disasters ensuring full customer satisfaction.
• Use our Salesforce.com platform to drive customer satisfaction and support sales.
• Support our organization in any other necessary way - will do whatever it takes to make our sales team and customers love you and love us.
• Hybrid work structure where employees can work remotely or from the office (Aromas, CA), as needed based on the demands of specific tasks.

You're a Great Fit if You...

• Want a foot in the door at a company with an innovative and entrepreneurial culture.
• Want to support a sales organization that focuses on selling in a way that meets the needs of today's customers.
• Are resourceful, confident in your abilities to connect with people, and want to learn and grow with a team.

What We're Looking For

• Have 1 years of background providing world-class customer service in a retail or hospitality environment, call center or help desk.
• Have excellent verbal and written communication skills with an ability to communicate with a wide variety of professional groups.
• Have knowledge of (or desire to learn) tile materials and installation process for ceramic and glass tiles.
• Wicked strong computer skills
• Salesforce.com experience a plus.

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun/all-in place to work. We offer full benefits coverage, PTO, 401(k) match, maternity/paternity leave, life insurance and disability, employee stock options, and more. Come join the team at Fireclay!

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to people@fireclaytile.com

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