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Customer Service Representative

Hialeah, FL | Full Time
13 Days Ago

Job Description

Fine Art Handcrafted Lighting is the American industry leader of manufacturing high end lighting designs located in South Florida.  Currently, our team is looking for a Customer Service Representative.

 

The customer service representative is a liaison between our customers and the factory.  The CSR must possess a positive attitude, eagerness to help and general product knowledge; ensures customer satisfaction through the timely and complete processing of orders, parts, returns and inquiries. Position uses company policy and experience to guide decisions.  Works independently with minimal supervision.

 

Communicates with customers and sales reps. via phone and email, to provide comprehensive information regarding product, parts, price, and availability.  Other responsibilities include:  process requests for credit and returns of defective or damaged product; processes orders, including generating pro formas, freight quotes; conducts research and respond to requests for technical information; reviews customer accounts to evaluate credit worthiness in order to approve new orders for order entry; prepares documentation to set up new accounts; processes standard custom requests; assists account receivables as necessary and processes replacement parts as necessary.

 

Associates degree or any equivalent combination or experience and training that provides the required knowledge, skills, and abilities is required. Computer skills, i.e., Word, Outlook, Excel,- ability to utilize software or technical applications and systems at an intermediate level, is required. Bilingual (Spanish & English) preferred.

 

Company offers Medical/Dental/Vision, Vacation time, 401K Plan as well as other benefits.

 

Skills for Customer Service Representative

The job skills required for Customer Service Representative include Customer Service, CSR, Customer Satisfaction, outlook etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.