Description

Position Summary:

To provide exceptional, high-quality service and direct the delivery of products/services through sales efforts through face to face and drive thru services. Must be a team player with a can-do-attitude, display a high level of integrity, and possess excellent interpersonal and member service skills.

Essential Function and Responsibilities:

The Bank Teller will complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers. This includes, but is not limited to:

Primary Responsibilities:

• Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, money orders, disbursements, and check cashing
• Explain, promote, and cross sell the products and services the Credit Union offers.
• Know and understand the policies and procedures of the Credit Union and able to explain them to the members.
• Balance cash drawer, coin, currency and checks to source documents and the Episys totals at the end of each shift.
• Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
• Accepts deposits, confirming accuracy of transaction.
• Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• Follow proper cash handling procedures.
• Be proficient in using the Symitar system.
• Load and unload cash recycler and ATM's (in the Credit Union).
• Examine checks for endorsements and negotiability to determine what, if any, hold is needed.
• Respond to member's requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
• Receive information pertaining to member's accounts and route to proper person. Give professional, friendly, accurate service to all members.
• Follow teller Standards with all members
• Answer phone calls to aid in excellent member service
• Provide SPARK! Member service, have strong communication skills (verbal and written) and be able to find solutions to difficult problems.
• Understand and can comply with all Federal and State laws and regulations including the Bank Secrecy Act, Patriot Act, Military Lending Act, Office of Foreign Asset Controls, FCRA, Graham Leach- Bliley, and all applicable lending regulations.
• Perform other duties as assigned.

Requirements

Qualifications:

• Strong attention to detail and accuracy and have multi-tasking capabilities
• Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA
• Proficient in computer skills including but not limited to Microsoft products
• Be adaptable to change and embrace SPARK! service standards
• Excellent oral communication skills
• Consultative Sales experience is a plus

Skills and Abilities:

• Must be able to learn our products and services and identify in what circumstances they can cross- sell our products and services to our member on a consistent basis
• Must be flexible, adapt to change, problem solve and be multi- task oriented.
• Must be able to work in a fast paced environment and exhibit a professional demeanor throughout every transaction.
• Must have good computer skills and be detail oriented and thorough on paperwork.
• Ability to operate customary office machines such as photocopier, fax, and phone system.

Interpersonal Skills:

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Education:

• High School Diploma, GED equivalency or higher

Mathematical Skills

• Ability to calculate figures and amounts such as add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Abilities

• Ability to define problems and seek solutions for members

Certifications, Licenses

• Must be bondable.
• Internal annual compliance testing required

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift up to 35 pounds
• Requirements to lift coin bags
• Standing is required for the majority of your shift

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is professional and typically moderate

This job Description is not a complete statement of all duties and responsibilities comprising this position.