FieldGuide IT is a people first, technology second, IT services provider.

Companies big and small rely on FieldGuide to provide IT strategy and services. We replace the old stereotype of the unapproachable “IT guy” with a team that is truly passionate about people. We are hungry to share our knowledge of technology with others in a patient, humble, and innovative way.

What You'll Do

• Support a wide variety of clients and systems while championing our PEOPLE FIRST mission
• Share your IT knowledge and expertise across a wide variety of environments and IT systems
• Partner with a wide variety of stakeholders to find the balanced solutions to complex problems
• Research new technologies and proactively communicate the benefits to our team and our clients
• Help our team develop innovative ways to scale our products and services so that we can keep up with our clients’ growing demands

Who You Are

• You’re passionate about service - you feel your best when you help people solve their problems.
• You have outstanding written and verbal communication skills and you use those skills to translate very technical issues in a way that non-technical clients can easily understand them.
• You love solving problems and puzzles and you have a knack for troubleshooting things that don’t work as expected.
• You absorb chaos and provide a calming presence to clients even when the stakes are high.
• You believe that taking projects to the finish line means the client is truly satisfied with the deliverable.
• You’re comfortable with (or you’re excited about learning about) all flavors of IT (Macs, Windows, a wide variety software applications and network technologies)
• You believe that taking projects to the finish line means the client is truly satisfied with the deliverable
• You (probably) have 1-3 years of experience troubleshooting or supporting complex products or technology or equivalent education

FieldGuide IT is a young company ready to offer competitive pay and benefits. The total, on target earnings for this position is $65k - $90k per year, plus variable compensation based on performance, but the actual salary will vary depending on applicable education and experience. You will receive unlimited PTO, a flexible schedule, and other random stuff including lots of lunch, snacks, and hugs. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.