Full Job Description – IT Specialist 

FiberTel, LLC. locally grown in Utah’s Art City and has rapidly expanded over the Northwest and Western regions.

As an advocate for economic growth in the state of Utah, Idaho, Washington, Oregon, Nevada, and California we understand the business of conveying information. With all that is happening in our state and nationwide, we are seeing different ways of life, work, and school. The increase in work from home and online school has put a strain on internet providers and their bandwidth. Internet Providers are relying heavily on us to continue the construction and installation of fiber optics to ensure that internet service goes uninterrupted for the people of our communities. 

We are a utility construction company, with a specialization in the installation of fiber optics. We offer a full turnkey experience for our clients. For our employees, we offer rewarding benefits including; medical, dental, and vision insurance, paid vacation, paid holidays, and 401k (with company match). 

Job Description Overview: 

The IT Specialist will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals. She/he will help improve systems, serve as technical support and guidance. 

Responsibilities: 

• Provides technical support and guidance to resolve users’ computer hardware and software problems.

• Communicates with users via phone, chat, email, and/or a support ticketing system to assess and resolve user problems in a professional and positive manner. 

• Applies knowledge of computer software and hardware to assist users in resolving problems. 

• Installs or assists with the installation and set-up of new hardware, software, network printers, and peripheral equipment. 

• Coordinates service or replacement of defective products from vendors and manufacturers. 

• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware. 

• Drafts or revises user training manuals and procedures. 

• Maintains logs of support services provided in the ticketing system or other appropriate database. 

• Creates necessary compliance documentation and reporting as per corporate SOX requirements. 

• Manages user accounts and resource access using Microsoft Active Directory and NTFS services. 

• Work closely with Corporate and Division IT teams in supporting Fibertel IT operations and integrations.

• Supports remote sites in the western states which includes networking, security systems, conference room systems. 

• Willing to travel to remote sites as needed upgrades and hands on support. 

• Performs other related duties as assigned. 

Qualifications:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills. 

• Strong analytical and problem-solving skills. 

• Proficient with Microsoft Office Suite or related software. 

• Familiar with Active Directory and NTFS file security tools and best practices 

• Able to analyze local networking issues using standard client-side utilities. 

• Can work with Cisco networking equipment in connecting to the console and following instructions provided by corporate network engineers. 

• Thorough understanding of technology commonly used by clients and employees. 

• Ability to explain technical problems to nontechnical employees.

• Two years of experience or Associate’s degree required; Bachelor’s degree in Info Tech, Computer Science, or related technical field preferred. 

Working Conditions: 

This job operates in both office and field environments with occasional exposure to noise and other hazards. This job routinely uses standard office equipment. Occasionally spend time outside the office when meeting clients or need to check on vehicles. 

Physical Requirements: 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear; climb stairs and/or ladders. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits Include: 

• Health Insurance: Medical, Dental, Vision Plans 

• Flexible Spending Accounts/Health Savings Accounts 

• Retirement Savings Plan (401K) with company matching 

• Short & Long Term Disability 

• Supplemental Life and AD&D Insurance 

• Paid Holidays and Vacation 

• Competitive Pay 

* Pay is based on the knowledge, skills, and abilities of the employee. 

Applicants are required to pass all company drug testing, submit to a background check and adhere to all OSHA, state, city/municipality safety requirements and training provided by the company as required 

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) 

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. 

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions. 

FiberTel, LLC