Job Summary

Job Title: Grocery Night Lead

FLSA Status: Hourly

Reports To: Grocery Department Manager

Maintains stock levels in the grocery department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all Second Shift associates
• Assists in the onboarding and training of new associates
• Addresses questions and provides guidance to all Second Shift associates
• Ensures all department standards are being met in the Grocery department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Grocery Department Manager and Second Shift associates to maintain standards and exceed guest expectations
• Assists with writing product orders in the absence of the Department Manager
• Oversees all sanitation within the Second Shift of the department
• Provides exceptional guest services by greeting, finding items and answering questions
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
• Leads evening team huddles to ensure associates are up to date on department and company information
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with guests and associates
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety
• Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
• The associate must have full range of upper body motion in order to lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time
• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment
• The position requires the associate to lift up to 50 pounds on an occasional basis

WORK SCHEDULE

The Grocery Night Lead is a full time hourly position. The work schedule will include overnight shifts that may vary occasionally, including weekdays, weekends, and holidays.

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company