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Ferrellgas
Augusta, GA | Full Time
$32k-40k (estimate)
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Thrive
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Yancey Bros
Augusta, GA | Full Time
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Service Coordinator
Ferrellgas Augusta, GA
$32k-40k (estimate)
Full Time 2 Months Ago
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Ferrellgas is Hiring a Service Coordinator Near Augusta, GA

Overview

Ferrellgas is on the hunt for a Service Coordinator to join our team!

The Service Coordinator will ensure the safe and efficient performance of service work as well as provide quality service to customers, answering routine questions about products or services. The Service Coordinator may also take escalated customer calls including billing questions, product support and determine appropriate solutions or responses.

Benefits:

  • Medical, Dental & Vision
  • Company provided STD, LTD, Life, & AD&D
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness Program
  • Parental Leave Benefit
  • Tuition Reimbursement
  • Employee Referral Program
  • Propane Discounts

Responsibilities

  • Performs the daily operations of the service routing and scheduling function as well as monitors operational process compliance service work
  • Serves as the primary point of contact for project communications
  • Proactively communicates with the customer during each step of the project, including follow-up once complete
  • Researches and follows all regulatory requirements within each jurisdiction, prior to initiating each installation
  • Ensures that appropriate site plans are completed, collected and filed on shared folders. Evaluates for accuracy and legitimacy
  • Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time
  • Maintains, documents and publishes a proficient timeline with each project
  • Requests utility surveys, as not to inhibit a timely installation
  • Submits tank set service orders, per the project timeline and service reservation calendar
  • Requests all necessary inspections during applicable phases of the project
  • Follows up to gain all inspection approvals. Records, files and communicates appropriately
  • Provides regular updates with the DM on active projects, challenges, completions and end user attachment rate percentage
  • Maintains an effective balance with communication, customer service, documentation and step process initiation
  • Processes installation and service invoices and ensures builder client receivables are collected in a timely manner
  • Provides back-up (peak time coverage) support to CSS Customer Service team when work permits

Qualifications

  • High school diploma or equivalent required
  • 5 plus years of customer service experience required
  • Advanced Excel skills
  • Basic accounting skills
  • Strong organizational skills
  • Typing and data entry experience
  • Proven telephone communication skills
  • General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred
  • Ability to get along with others and work within a team environment

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Ferrellgas has been recognized by Forbes as one of the Best Employers in America. Please visit our Life at Ferrellgas page for more information.

Job Summary

JOB TYPE

Full Time

SALARY

$32k-40k (estimate)

POST DATE

01/27/2023

EXPIRATION DATE

01/31/2023

WEBSITE

proamtxpropane.com

HEADQUARTERS

Weatherford, TX

SIZE

<25

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The job skills required for Service Coordinator include Customer Service, Communication Skills, Billing, Scheduling, Data Entry, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Coordinator job description and responsibilities

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The service coordinator acts as the clients’ advocate, explains the available options to the clients, and keeps records of the services offered.

03/03/2022: Ogden, UT

A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.

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A residential coordinator oversees the daily operations of nursing homes, ensuring patients get to receive optimal care and service.

01/13/2022: Rapid City, SD

Provided field support to environmental consulting companies and ensured a high level of customer service and customer satisfaction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Coordinator jobs

A Service Coordinator works with a variety of healthcare professionals like Nurses to ensure their clients receive the best treatment possible.

01/08/2022: Petaluma, CA

A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.

02/06/2022: Charlotte, NC

May responsible to provide medically related social work services so that each resident may attain or maintain the highest practicable level of physical and mental health.

02/26/2022: Clarksville, TN

Service Coordinator may monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.

02/13/2022: Dallas, TX

Must provide excellent customer service via active listening, a positive attitude, and professional and personalized communication.

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Step 3: View the best colleges and universities for Service Coordinator.

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