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- Customer Service Specialist
**Breadcrumb**
**Customer Service Specialist**
**Job description**
**Role Description:**
At TKI, our Customers Service team works collaboratively across the entire company, ensuring first-class customer service.
As part of the Customer Service team, you will value the importance of customer service and be well versed in handling customer inquiries while working closely with various internal teams such as operations, supply chain, and sales.
As the Customer Service Specialist, you are responsible for providing exceptional assistance to TKIs customers in order management and product information and maintaining and improving systems and processes.
If youre passionate about being part of a team that places importance on quality Customer Service, I invite you to read on, and apply.
**You will:**
* Manage customer orders (via phone, fax, email) using SAP system.
* Maintain and invoice orders after a shipment is completed.
* Process price changes on orders and ensure the information in the customer master data is up-to-date.
* Support shared services with month-end closing and other related tasks.
* Support a growing number of products and continuously demonstrate proficiency in product knowledge.
* Respond to customer inquiries which may require adaptation of response or extensive research.
* Respond to inquiries and customer difficulties within scope of authority.
* Collaborate and work with Operations and other parts of the Supply Chain team to support customers needs.
* Assist Sales and other personnel regarding product, pricing and other information.
* Assist in training and be trained in other cross-functional duties within the department.
* Assume other duties and/or specific roles as necessary to assist the organization.
**Profile**
**You will bring with you:**
* Minimum of 3-5 years in general or customer service experience.
* Associate degree or higher in a relevant course of study preferred but not essential.
* SAP experience or knowledge is a plus.
* Knowledgeable of supply chain operations is a plus.
* Knowledge of bulk liquid and packaged products shipped in associated types of containers, railcars, or utilizing varied shipping equipment is a plus.
* Experience in mining and refineries is a plus.
* Being bilingual is a plus.
* Ability to develop strong partnerships with internal and external customers.
* Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook).
* Possess a strong work ethic and able to work effectively in a team.
* Travel required 5-10%.
**Offer**
**Why join TKI:**
* Work/life balance
* Fun and rewarding environment
* Learning, development and team work
* Community involvement/outreach
* Challenging and meaningful work
**Benefits & Rewards:**
* Medical-Dental-Vision-Prescription (low employee premiums!)
* 401k Plan with dollar for dollar matching, up to the first 5% of employee contribution
* 401k Company Retirement Contribution at year-end, equal up to 4% of annual base salary
* Short-Term Incentive awards based on measured performance criteria
* Life Insurance 2x Annual Base Salary
* Paid vacation & sick time & 10 paid holidays per year
* Tuition Reimbursement- up to $5,000 per calendar year- Non Taxable
* Adoption Assistance-up to $7,500 in reimbursement assistance
* Child bearing and parental leave
* Business Travel Life & Accident Insurance
* Flexible Spending Account
* Telemedicine program - for you and your dependents
* Long-Term Disability insurance
* Company referral program
Category Customer Service Company Crop Vitality Country United States City Phoenix Experience level Associate
Full Time
$49k-61k (estimate)
04/18/2024
05/07/2024
tessenderlo.com
ELSENE, BRUSSELS HOOFDSTEDELIJK GEWEST
1,000 - 3,000
1919
STEFAAN HASPESLAGH
$200M - $500M
Durable Manufacturing
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.