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Customer Service Specialist

Ferrellgas Bend, OR
Full Time 3 Months Ago

Overview

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

 

We are looking for a Full-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth.

 

Benefits:

  • Medical, Dental, Vision, and Prescription Insurance Plans
  • 401(k) plan with generous company match
  • Paid time off (including holidays)
  • Paid training and tuition reimbursement
  • Propane discounts
  • Employee Stock Ownership Plan (ESOP)

Responsibilities

  • Works with customers on a daily basis to sustain and improve business relationships.
  • Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
  • Ensures accurate account setup, maintenance, and the closing of all customer account information.
  • Handles all customer issues by following our customer complaint resolution policy.
  • Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

  • Call Center experience - Preferred
  • High School Diploma or equivalent
  • 1 year of customer service experience
  • Exceptional customer service and negotiation skills
  • Strong organizational skills with typing and data entry experience
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Ferrellgas has been recognized by Forbes as one of the Best Employers in America. Please visit our Life at Ferrellgas page for more information.

WEBSITE

proamtxpropane.com

HEADQUARTERS

Weatherford, TX

SIZE

<25

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

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Communicate as efficiently as possible.

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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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