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Customer Service Specialist (Full-Time)

Marion, IL | Full Time
Expired

Job Description

Overview

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

 

We are looking for a Full-Time Customer Service Specialist to work in our Marion, IL office. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth.

 

Benefits:

  • Medical, Dental, Vision, and Prescription Insurance Plans
  • 401(k) plan with generous company match
  • Paid time off (including holidays)
  • Paid training and tuition reimbursement
  • Propane discounts
  • Employee Stock Ownership Plan (ESOP)

Responsibilities

  • Works with customers on a daily basis to sustain and improve business relationships.
  • Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
  • Ensures accurate account setup, maintenance, and the closing of all customer account information.
  • Handles all customer issues by following our customer complaint resolution policy.
  • Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

  • High School Diploma or equivalent
  • 1 year of customer service experience
  • Exceptional customer service and negotiation skills
  • Strong organizational skills with typing and data entry experience
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Ferrellgas has been recognized by Forbes as one of the Best Employers in America. Please visit our Life at Ferrellgas page for more information.

Company Overview

  • Website ferrellgas.com
  • Headquarters LIBERTY, MO
  • Size 3,000 - 7,500
  • Founded 1939
  • Type Public
  • CEO JENNIFER NAYLOR
  • Revenue $1B - $3B
  • Industry Retail & Wholesale
  • About ferrellgas
  • Ferrellgas Partners is a supplier of propane gas and equipment to residential, industrial, commercial and agricultural sectors.

Skills for Customer Service Specialist (Full-Time)

The job skills required for Customer Service Specialist (Full-Time) include Customer Service, Microsoft Office, Data entry, Organizational Skills, Cash handling,and Verbal Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (Full-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (Full-Time). Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Specialist (Full-Time)

The following is the career advancement route for Customer Service Specialist (Full-Time) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (Full-Time), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (Full-Time). You can explore the career advancement for a Customer Service Specialist (Full-Time) below and select your interested title to get hiring information.

How to Become a Customer Service Specialist

If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

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Step 2 Knowing the best tips for becoming a Customer Service Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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