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Sales Support Representative
Full Time | Wholesale 7 Months Ago
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Ferguson Enterprises, LLC is Hiring a Sales Support Representative Near Milwaukee, WI

Job Description: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable. Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative. Responsibilities Work together with Sales associates to support customer needs by determining the best products and solutions. Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders. Coordinate deliveries on behalf of customers. Answer sales calls for general information, addressing and resolving customer concerns or questions. Ability to effectively use customer relationship management (CRM) system and phone system. Monitor and manage OML for orders submitted electronically to our “Orders Inbox” Assist with entering and processing of orders placed via incoming phone calls Assist outside sales with quote preparation & order fulfillment Manage OML’s of incoming stocking orders for customers, especially Wholesale customers Provide accurate pricing and availability of parts / units upon customer inquiry Develop water heating / hydronic expertise by being able to: Assist customers with proper part lookup Crossover water heaters Size water heaters, boilers, pumps, etc. Have the desire to eventually get outside and assist with job layout and / or maintain vendor relationships to source products necessary for jobs and orders Qualifications Prior sales and/or customer service experience is preferred. Exhibit strong skills for sales, including the ability to upsell. Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner. Ability to react well in a fast-paced environment & follow through on commitments. Highly motivated and customer service oriented mentality with ability to build relationships is a plus. General digital literacy including Microsoft Office. Ability to quickly learn product knowledge and processes. Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more! - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

08/12/2022

EXPIRATION DATE

10/31/2022

WEBSITE

ferguson.com

HEADQUARTERS

AURORA, CO

SIZE

15,000 - 50,000

FOUNDED

1982

CEO

DARYL IMMEL

REVENUE

$10B - $50B

INDUSTRY

Wholesale

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About Ferguson Enterprises

Ferguson is a diverse distributor with operations spanning multiple business groups. The company is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. The company is also a major distributor of HVAC/R equipment, waterworks and industrial products and services. Founded in 1953 and Headquartered in Newport News, Va., Ferguson has sales of $16.7 billion for this past Fiscal Year and approximately 25,000+ associates in more than 1,400 locations. Fergusons strong performance is the result of our focused strategy that balances ...short-term delivery with long-term investment, said CEO Kevin Murphy. Our associates continuously demonstrate Fergusons value to our customers each and every day, and its reflected in our performance. Ferguson and its subsidiaries serve customers in all 50 states, Puerto Rico, Mexico and the Caribbean. Ferguson is committed to growth - of their business, their people, and their support of the communities in which they do business. The company was acquired by UK based Wolseley plc in 1982. Coupled with Ferguson's strong commitment to customer service and entrepreneurial spirit, Wolseley's financial strength contributed to the company's phenomenal growth and has allowed them to diversify into residential, HVAC, waterworks, and commercial/industrial business groups. For more information, please visit our website www.Ferguson.com. More
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The following is the career advancement route for Sales Support Representative positions, which can be used as a reference in future career path planning. As a Sales Support Representative, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Representative. You can explore the career advancement for a Sales Support Representative below and select your interested title to get hiring information.

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