Recent Searches

You haven't searched anything yet.

4 Retail Customer Service Associate Jobs in Spanaway, WA

SET JOB ALERT
Details...
FedEx
Spanaway, WA | Full Time
$30k-39k (estimate)
6 Months Ago
Walgreens
Walgreens
Spanaway, WA | Full Time
$33k-42k (estimate)
3 Days Ago
FedEx
Spanaway, WA | Full Time
$30k-39k (estimate)
1 Week Ago
FedEx
Spanaway, WA | Full Time
$30k-38k (estimate)
3 Days Ago
Retail Customer Service Associate
FedEx Spanaway, WA
Apply
$30k-39k (estimate)
Full Time | Logistics Services 6 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

FedEx is Hiring a Retail Customer Service Associate Near Spanaway, WA

Employee Benefits

  • Competitive wages for both full and part time opportunities
  • 401K plan with company match after 1 year
  • Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit. 
  • Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
  • Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
  • Sick time accrues 1 hour for every 30 hours worked.
  • Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
  • Paid parental leave for both moms and dads!
  • Adoption Assistance Program
  • Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
  • Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
  • Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.
  • Diversity, equity, and inclusion programs available for all employees. 

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
 People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6 months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Additional Information
Colorado, Nevada, New York, California, Rhode Island, Washington and Hawaii Residents Only - Compensation: Hourly: $16.20 - $18.65. The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or Washington and/or California and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act and the California Equal Pay Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

Employee Benefits: Comprehensive and competitive benefits eligibility including Medical, Dental, Vision, EAP. 401K Disability, Life Insurance, ESPP, Sick Time, Holiday Pay, Vacation Pay

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

SALARY

$30k-39k (estimate)

POST DATE

09/22/2022

EXPIRATION DATE

03/07/2024

WEBSITE

fedex.com

HEADQUARTERS

MEMPHIS, TN

SIZE

>50,000

FOUNDED

1973

TYPE

Public

CEO

JON PENNINGTON

REVENUE

>$50B

INDUSTRY

Logistics Services

Related Companies
About FedEx

FedEx is a courier delivery company that provides shipping, tracking and printing services.

Show more

FedEx
Part Time
$32k-40k (estimate)
Just Posted
FedEx
Full Time
$42k-55k (estimate)
Just Posted
FedEx
Full Time
$32k-40k (estimate)
Just Posted

The job skills required for Retail Customer Service Associate include Customer Service, Merchandising, Products and Services, Initiative, Cash Handling, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Associate. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
Flynn Panera
Full Time
$30k-39k (estimate)
Just Posted
For the skill of  Merchandising
Signature Retail Services
Full Time
$53k-68k (estimate)
Just Posted
For the skill of  Products and Services
HiEmployment
Full Time
$56k-72k (estimate)
2 Days Ago
Show more

The following is the career advancement route for Retail Customer Service Associate positions, which can be used as a reference in future career path planning. As a Retail Customer Service Associate, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Associate. You can explore the career advancement for a Retail Customer Service Associate below and select your interested title to get hiring information.

If you are interested in becoming a Retail Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Customer Service Associate job description and responsibilities

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs.

03/01/2022: Rock Island, IL

They should know how to sell their products or services to customers.

12/19/2021: Biloxi, MS

Retail Customer Service Associate need to be able to communicate and convey their message to the customers to run a successful business.

02/03/2022: Monterey, CA

Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.

01/09/2022: Lexington, KY

Maintain a safe clean orderly retail center.

02/19/2022: Worcester, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Customer Service Associate jobs

Typically, a customer service associate will need to obtain their high school diploma or GED.

12/20/2021: Roanoke, VA

The training for a customer service associate position usually occurs on the job.

01/07/2022: Chillicothe, OH

A strong Customer Service associate will be able to quickly understand the customer’s problem and propose the best solution.

01/30/2022: Colorado Springs, CO

While not usually required, many companies prefer candidates with an associate’s or bachelor’s degree.

12/27/2021: San Diego, CA

Realizing and catering to the needs of an aging population can be beneficial to any Customer Service Associate.

12/17/2021: Monterey, CA

Step 3: View the best colleges and universities for Retail Customer Service Associate.

College of the Atlantic
Cleveland State University
Show more