Location:

Hixson Blvd.

Lebanon, TN

General Summary….

The Computer Technician 5 (EMR5) description applies to varied job functions in our facility; all with similar levels of skill required, responsibilities, and expectations. The EMR5 is responsible for tearing down and replacing parts in systems. An EMR5 will trouble shoot, diagnose, and determine the most cost-effective course to repair hardware and software issues for a wide range of Tablets, Notebooks, Desktops, and Servers dependent on which Line of Business the Teammate is assigned to. Key job functions include EG1 GDO (Fallout), EG3 CFS (L3 Fallout, L4 Validation Tech), and EG3 CONUS (Fallout) and CFS (L4 Cabling).

This position will be responsible for…..

• Ability to run production in Burn area to fill in if needed.
• Communicates with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose and determine issues with system that’s needed to be routed to EMR for repair..
• Moves product to storage areas with proper equipment and efficiently stack and store the merchandise in the appropriate area. May pick orders for shipment and assemble various types of merchandise to be shipped.
• Operates any material handling equipment safely and efficiently as required. May use radio frequency equipment or picking, receiving, and storing functions, as required. May drive factory vehicles, forklifts and pallet jacks.
• Ability to Cross train teammates in all currently responsible roles.
• Operates within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
• Participates in physical inventories.
• Performs labeling, sorting, wrapping, packing, and repacking as needed.
• Provides on-the-job training to new teammates.
• Training Burn techs to understand more failure types and how to proceed with specific failures. (Route to Staging and back to Burn to reset BOM, Rest unit, route to EMR for hardware failure).
• Performs cosmetic repairs on Notebooks, Desktops, and LFF systems
• Ability to utilize the Dell Password Reset utility to unlock units that have bios password locks.
• Evaluate and determine course of action for systems that have failed in Burn.
• May be required to review submitted etching graphics for defects and inform support group of issues.
• Responsible for plugging in units into the correct cabling types and running the appropriate software Keys.
• May be responsible for physical installation of Servers into Designated Cabinets.
• Ability to distinguish the difference between Software and Hardware related issues and Diagnosing failures to determine best course for repair.
• Choose systems for repair in alignment with Factory Aging objectives (FIFO).
• Determines the most cost-effective course of repair and updates disposition of systems.
• Determining what errors and cosmetic findings in Final Inspection are to be routed back to EMR for repair or not routed then repaired and returned to Final Inspection.
• Extensive BOM configuration for families in your responsible LOB.
• Prioritize Exchange and Customization Work Order Requests.
• Trouble shoots and diagnoses hardware and software issues for a wide range of systems (Notebooks, Desktops, and LFF).
• May be required to follow detailed drawings or diagrams that show paths to correctly cable a server rack.
• May be required to follow a Work Order that gives details on which cables to plug into specific ports on several machines.
• Logging any quality or process findings discovered into the correct databases.
• Determining when an issue is an Engineering issue and provide details for Engineering Department to investigate.
• Perform server configuration and initialization.
• Provide support as required for New Product launches.
• Resolve advanced failures escalated by other technicians.
• Trouble shoots and diagnoses hardware and software issues for a wide range of systems (Large Form Factor, Commercial and consumer grade Desktops, Notebooks, tablets).
• Responsible for addressing and solving production “exceptions” for your designated LOB.
• Completes daily repair logs.
• Install and remove server testing hosts, cabling, and monitoring equipment in server cabinets.
• Monitor Teammates in Final Inspection and Boxing to ensure work is being done properly and correct any issues that impact Key metrics like Aging, Quality, and ULH.
• Monitors inventory for aging to ensure systems are being turned in proper time.
• Perform preventative maintenance and 5S on server cabinets including cabling, installation hardware, and monitoring equipment.
• Timely communication with Management, Engineers, and Quality Control to resolve complex failures.