Company Federal Reserve Bank of Atlanta Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®1, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff. Summary: Works under supervision and direction of senior level staff and/or management. Contributes to development of technical documentation, checklists, and guidelines to standardize procedures. Good knowledge of the functionality and various components of the applications. General understanding of business applications, workflow modules, technical application analysis and support. Assists with routine technical questions, leads new technical projects and services. Responsibilities: Manages Contingency and Resiliency testing to reduce effects of disasters through preparedness, prevention, planning, response, and recovery activities and tests. Provides technical leadership and collaboration with NIT to make FRFS Payment Systems more disaster resistant and disaster resilient in reducing effects of an event through preparedness, prevention, planning, response, and recovery activities and tests. Develops, maintains, and implements technical procedures (scripts) to control, manage and coordinate Contingency and Resiliency exercises in cooperation with NIT. Provide intermediate to advanced technical or production support and conduct maintenance and installation of software programs, computer systems and enhancements. Plan and conduct related software, system and end-user testing. Troubleshoot complex technical problems. Respond to requests for information to include developing complex ad-hoc reports and queries in databases and management information systems. Provide analytic support to department management for business planning and decision-making. Develop and revise procedures, determine processes, and provide training for users. Be a liaison and coordinate business application enhancements and software updates with Division, Bank, Federal Reserve System (FRS), and federal agency staff. Be a primary contact for resolving user support issues to ensure efficient operations. Participate in or lead Division and FRS information systems and related projects. Monitor project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Provide work direction to less experienced staff. May require travel up to 5% of time. Education: Bachelor's degree or equivalent combination of education and/or experience Experience: Minimum 6 years analytic experience in a business systems applications or information technology environment, or equivalent combination of related higher education and experience. Experience implementing and maintaining software applications or database management programs. Knowledge Areas: Strong problem solving, analytical, organizational, and critical thinking skills. Ability to assimilate new information, data and technical details with desired business outcomes, and produce sound analysis and recommendations. Senior-level project management skills Experience with or Certification in ITIL, AWS, SAFe Agile preferred Technical Skills: Microsoft applications Senior technical experience with business systems and specific hardware and software (Oracle, IBM, TOAD, JIRA, Remedy, Beyond Compare, DB2, and AIX preferred) Strong proficiency using multiple hardware/software platforms Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan Paid vacation and holidays; flexible work environment Generously subsidized public transportation Annual tuition reimbursement Professional development programs, training and conferences And more… This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments). The Federal Reserve Bank of Atlanta is an equal opportunity employer. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice