Company Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment? The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center. • No nights • No weekends • No sales, collections, or cold calls Responsibilities: Answer incoming calls and emails from customers, financial institutions, and legal professionals. Advise customers on U.S. Treasury financial products, regulations, and forms. Support account setup and navigation for U.S. Treasury websites and applications. Aim to exceed established metrics for accuracy, timeliness, and completeness. Provide prompt, efficient, detailed, customer-oriented service. Act as an advocate for our customer; reporting and/or acting on areas for improvement. Establish and maintain accurate records and documentation. Interpret guidelines, regulations, and recommend changes to procedures and processes. Qualifications: Associates degree in business or an equivalent combination of education and experience. Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area. Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines. Basic computer and MS Office proficiency. Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category. An essential function of this position is working onsite; this position qualifies for a hybrid working arrangement that supports remote work, but generally requires being onsite at least 3 days a week. Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401(k) match, and a fully-funded pension plan Paid time off and holidays Generously subsidized public transportation Annual educational assistance On-site fitness facility Professional development programs, training, and conferences And more… The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Customer Service Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.