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Help Desk Specialist
Full Time 4 Months Ago
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Favor TechConsulting is Hiring a Help Desk Specialist Near Boston, MA

Help Desk Specialist 

Location: Boston, MA

Department: Department of Labor (DOL)

Type: Full Time

Minimum Experience: Experienced

Security Clearance Level: Ability to obtain a DOL Public Trust Clearance

*The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, FTC is unable to sponsor at this time.

Military Veterans and individuals with disabilities are encouraged to apply!

Favor TechConsulting, LLC (FTC) is seeking a talented Help Desk Specialist with government experience.

Essential Duties & Responsibilities

Role Overview: FTC supports the Department of Labor, Bureau of Labor Statistics (DOL BLS) by providing IT Support services. This position will be part of a team responsible for providing technical support in-person or remotely, by telephone, email, or remote access to a population of 3,000 clients.

Responsibilities:

  • Diagnoses causes of PC and server hardware problems/failures and repairs/replaces/adjusts faulty PC and server hardware components
  • Follows established procedures to image and configure Windows workstations
  • As required, inventories user equipment/accessories, sends/receives replacement computers/parts and updates the database to reflect the status and resolution of any user problems
  • Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN.
  • Under supervision, provides lower-level technical and end-user support for commercial PC operating systems and COTS and/or custom applications
  • Maintains records of contacts and system problem/resolution logs for trends analysis
  • Installs boards, peripheral devices, new PCs and servers, etc., including making any necessary network connections
  • Moves, reinstalls, and configures PCs, servers, printers and other devices while making any necessary network connections
  • Works with higher-level staff on system hardware and software problems, cable plant redesigns and expansions, cable plant documentation, etc.
  • Performs preventive maintenance
  • Provides technical support for stand-alone and network printers, including high capacity, high-speed printers
  • Performs basic account management such as: resetting passwords, unlocking accounts, and modifying user groups
  • Provides end-user help to BLS staff in the use of BLS standard operating system software and commercial software such as Microsoft Office
  • Responsible for logging and tracking incident and problem issues in the trouble ticketing system throughout the incident and problem lifecycles and communicates with the affected customers to keep them apprised of restoral status in accordance with approved processes and procedures

Required Skills & Experience

  • Attention to details
  • Ability to document in the help desk application and other tools all changes related to assets being tracked

Professional Certification(s):

N/A

Formal Education:

High School or equivalent

Years of Professional Experience:

  • One (1) year of experience:
    • Providing technical support on an enterprise environment with over 100 users
    • Supporting Microsoft Windows client operative system
    • Diagnosing and resolving PC and printer problems
    • Imaging and configuring workstations

Desired Skills & Experience

  • Experience in working with vendors for warranty, asset replacements, and repairs
  • Hardware repair experience

Professional Certification(s):

A , Microsoft Certified Professional (MCP), or similar

Formal Education:

Technical or college degree

Years of Professional Experience:

1 years

Required Technical/Business Tools Experience

  • Microsoft Active Directory management tools
  • Imaging tools (SCCM, Ghost, MS MDT, etc.)

Physical Requirements

Ability to carry heavy objects, up to 50 lbs

Additional Information:

Favor TechConsulting (FTC) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

FTC requires all employees to be fully vaccinated as a condition of employment unless legally entitled to an accommodation. If you receive an offer of employment, it will be made contingent upon satisfaction of this requirement, and you will be required to show proof that you are fully vaccinated or to promptly engage in an interactive process to allow Human Resources to evaluate potential reasonable accommodations for valid medical or religious reasons. Please do not provide information about whether you are seeking an exemption from the vaccination requirement unless and until you receive a conditional offer of employment from FTC.

U.S Citizenship is required for this specific opportunity and all selected applicants will be subject to a government security investigation. This includes but is not limited to; meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to; criminal history, employment verification, education verification, drug testing, and creditworthiness.

Job Summary

JOB TYPE

Full Time

POST DATE

11/10/2022

EXPIRATION DATE

01/05/2023

WEBSITE

ftc-llc.com

HEADQUARTERS

FALMOUTH, MA

SIZE

100 - 200

FOUNDED

2007

TYPE

Private

CEO

JOEL IRVING

REVENUE

$10M - $50M

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About Favor TechConsulting

Favor TechConsulting is an Information Technology company specializing in IT management services and solutions.

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If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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