Description

ABOUT US

For more than 130 years, Faultless Brands has helped households run smoother with timeless, quality products that get the job done. Our principal enterprise is manufacturing and marketing across the fabric, fragrance, and home care categories, to consumer and commercial markets. The company headquarters, manufacturing plant, research laboratory, and distribution center are all located in the historic West Bottoms, in Kansas City, Missouri. You'll be joining a professional atmosphere that is goal and task oriented and a high-quality output is a team effort!

Job Summary

The Systems Administrator will perform both end-user technical support and back-office system administration tasks. He or she will serve as the tier 2 escalation contact for troubleshooting end-user hardware, software, and connectivity issues. End-user technical support will include phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and commercial and custom applications. Back-office system administration tasks will include Windows Server administration, Microsoft365 administration, Cisco & Meraki network administration, Avaya VoIP telephony administration, and other infrastructure support functions.

Duties and Responsibilities

• Answer end user technical support questions.
• Provide application support on Microsoft365, including Teams, and SharePoint.
• Provide operating system support on Windows 10, 11 and Mac OS.
• Perform troubleshooting of personal computer hardware and software.
• Perform troubleshooting and routine maintenance for desktop and network printers.
• Perform server administration tasks in a VMWare virtualized server environment consisting of Dell physical servers, Nimble storages, and Dell EqualLogic storages.
• Perform network administration tasks in a Cisco and Meraki network environment.
• Perform routine administration tasks on Avaya IP Office VoIP phone system.
• Perform routine administration on a variety of security hardware and software solutions (Watchguard).
• Responsible for a high degree of end user satisfaction.
• Prepare documentation on technical solutions.
• Prepare reports and correspondence as needed.
• Perform other duties as assigned by supervisor.

Qualifications

Requirements

• Bachelor’s Degree or equivalent experience required.
• At least 5 years of professional Information Technology experience required.
• Must be proficient with current Windows desktop and server operating systems.
• Must be proficient with Microsoft Office Suite products and Microsoft365 (Teams, SharePoint, PowerBI, …), and Windows Exchange Server configuration (Hybrid).
• Experience with Azure Active Directory preferred.
• A , Network , MCP, MCSE, CCNA certifications preferred.
• Experience with VMware and storage area networks preferred.
• Must be proficient with backup software (Veeam BR), and disaster recovery infrastructure and configuration.
• Experience with Cisco switches, Meraki switches, routers, firewalls (Watchguard), and VoIP technology preferred. Must be proficient in troubleshooting techniques.
• Must be able to follow corporate IT security and intellectual property guidelines.
• Must be dependable and flexible with work schedule.
• Must be well organized and able to manage multiple priorities simultaneously.
• Must be able to deal tactfully with end users in both an office and manufacturing environment.
• Must possess excellent written and oral communication skills.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice. AE OPCO I LLC is an equal opportunity employer.