Job Description

We are hiring an Insurance Agency Commercial Account Manager who is detail-oriented, friendly, loves helping people and thrives on being a crucial part of a growth-minded agency.

We have two office locations (Pearland and Kingwood).

Insurance Agency Commercial Account Managers will

communicate with internal and external customers about basic underwriting guidelines,

policies, and marketing initiatives to service customer accounts. Additionally,

Customer Service Representatives will analyze, clarify, and resolve policy and

account-related questions.

Benefits

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Career Development & Growth

Responsibilities

CORE JOB DUTIES:

· MUST HAVE: P&C license in Texas

· MUST HAVE: 5 years of commerical insurance account managment experience

· Determine customer requirements and expectations and help the customer identify specific products and solutions in a timely fashion

· Cross-sell new business policies

· Document customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken

· Client/Claims Liaison

· Refer unresolved customer grievances or complex customer interactions to senior team member

· Implement/adhere to Agency guidelines

· General customer service duties as assigned

· Performs other duties as assigned

Requirements

CORE COMPETENCIES

· Business Results: Able to meet individual performance metrics and goals

· Multi-tasking: Able to successfully juggle multiple priorities at any given time

· Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions

· Communication: Possess outstanding written and verbal communication skills

· Job knowledge: Understand insurance products offered, billing, underwriting, and processing guidelines

· Teamwork: Accept feedback when offered and work well with others

· Problem solving: Able to research and identify timely solutions to customer-related problems

PREFERRED SKILLS AND ABILITIES

Ideal candidate will have intermediate to advanced PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, high energy, and strong verbal and written communication skills.