Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $17.00 - $20.00 per hour

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

Holidays Off

Performance Bonuses

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Claims follow up calls.
• Provides on-going support to insurance clients as needed.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Create relationships from a cold start.
• Must have ability to multi-task.
• A Property & Casualty license is preferred but will train good individual.
• Professional phone etiquette.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Display leadership competencies, including ability to delegate, engage, and inspire others.