Job Description

Our office is growing! We are looking to hire the right individual to join our outstanding Customer Service Sales Team at an entry level with the opportunity to grow.

We are currently seeking a full time position in Pagosa Springs, CO.

Our Customer Service Sales Representative must be licensed or willing to become licensed. Since the CSSR interacts with customers on a daily basis, it is imperative they have the ability to upsell, cross sell, and write new business for the agency.

The role requires someone who is not afraid to take the initiative to reach out to someone they do not know. They should be able to build rapport with a prospect and have the confidence to offer guidance to clients and resolve complex issues.

It is important that the CSSR have great communication skills, including the ability to listen and focus on positive outcomes and to effectively communicate to the prospect or the client how the agency can help them. Must live in or be willing to relocate to Durango, Cortez, or Pagosa Springs areas.

Benefits

Base starting salary based on experience PLUS commissions

Weekends Off

Holidays Off

Team Building Activities

Hands On Training

Performance Bonuses

Responsibilities

Selling - Meeting individual performance metrics and goals

Prospecting, Marketing and potential Cold Calling

Multi-tasking - Able to successfully juggle multiple priorities at any given time

Attention to Detail - Maintain accurate and descriptive accounts of all customer integrations

Communication - Possess outstanding written and verbal communication skills

Proficient job skills such as: Process customer policy change requests, complete Evidence of Insurance requests, immediately greet all customers entering the office in a friendly and helpful manner, take premium payments from customers, treat each customer contact as a cross and/or up-sell opportunity, generate insurance quotes, provide exceptional customer service, responds to all inquiries, cancellation requests, and sales requests immediately, and understand basic product, billing, underwriting and processing guidelines

Teamwork- Accept feedback when offered and work well with others

Problem Solving - Able to research and identify timely solutions to customer related problems

Requirements

Bilingual (English-Spanish) is a plus!

Possess a genuine willingness to learn, be intuitive, resourceful, and coachable

Possess an upbeat, positive and enthusiastic attitude

Confident, self starter who works well independently

Willing to follow through and exceed current and prospective client expectations

Problem Solving Skills

Be able to obtain or currently possess a Property & Casualty Insurance license

Position requires adherence to strict federal and state rules; please do not apply if you have been charged with theft, criminal violence, or any drug related convictions or violations within the last seven years.