Company Overview 

Farmers Business Network® (FBN®) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.

We offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community. Our platform helps FBN® members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.

We are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.

POSITION SUMMARY

HelpDesk Technicians support the internal teams hardware needs and an integral role in the day one readiness of hardware and software for the onboarding process. They remove roadblocks and meet needs by acting as hands on technology assistants from day one of the employee hardware lifecycle. Primarily, each Support Technician looks after employee hardware needs by working assigned and cued tickets within our Service Desk platform. Additionally they provide support and maintenance for a majority of the information technology equipment and softwares across the entirety of the FBN enterprise ensuring optimal IT functions on a day to day basis.

We are looking for a self-motivated individual who is geared for a dynamic and high-growth opportunity with our growing IT organization. 

A day in the life of an IT Help Desk Specialist includes many opportunities to provide excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues. 

A successful candidate will have good attention to detail, troubleshooting skills, the ability to learn new technologies quickly, and the ability to work on their own as well as within a small team. Candidates should demonstrate willingness to go the extra mile for the team's success.

This position is an excellent opportunity for a technology professional looking to be at the heart of a fast growing company.

RESPONSIBILITIES 

• Prepares and configures computing devices for new and existing employees.
• Installs, configures and maintains approved software on computing devices. 
• Performs intake, imaging, and restoration of returned hardware
• Troubleshoots, resolves or escalates hardware and software problems proactively or as identified by users. 
• Provides support for audio-visual equipment within the office locations. 
• May participate in supporting the onboarding of new employees to basic FBN systems
• Other duties as assigned by FBN IT leadership.

MINIMUM QUALIFICATIONS

• Associates in Computer Science, Information Systems, or other related field preferred or equivalent work-related experience. Years of experience may substitute for a degree.
• 1 years experience in information technology preferably in Helpdesk Support or Hardware Technician roles
• Experience in a multiple OS environment - Mac, Windows, and Chrome OS.
• 1 Years experience supporting Google Apps/Gmail, Microsoft 365, Microsoft Azure AD/Intune 
• Experience using common command line tools and syntax including BASH, ZSH, or PowerShell. 
• Basic knowledge of TCP/IP Networking principles.