System Engineer, Enterprise

Company Overview

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.

As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.   

The base salary range for this role is $136,000 per year - $204,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.

In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!

For information about our benefits, please visit https://benefitsatfanatics.com/.

Overview

As a SYSTEM ENGINEER II at Fanatics Betting & Gaming (FBG), within the Enterprise Systems vertical of the Information Technology domain. You will be responsible for administration, management, and level II support of Enterprise applications we use day in and day out. This Engineer will work closely with our FBG Service Desk as Level II support. You will also be working closely with our vendors/partners in deployment. You will be engaged in new growth business opportunities, creating process documents, contributing to planning and design decisions, working on new implementation projects, and building small automation.

• Administration, management and level II support for all of Fanatics Betting and Gaming Enterprise applications, ensuring successful deployment, adoption, and communication of technologies across the company in a fast paced environment
• Support the new business growth of our organization, which will include participating in project planning, execution, hypercare of new implementations and documenting steps along the way
• Collaborating with the IT support organization to understand the impact of Enterprise Systems decisions
• Utilizing agile methodologies and tools such as Jira and Confluence to achieve team goals
• Managing core applications including but not limited to Google workspace, Okta, Atlassian products (Jira/Confluence), Slack, Zoom, Proofpoint, Lattice, Lucidchart, etc.
• Working closely with Service Desk for escalations, support and advising peers
• Expected to look for areas of improvement within core solutions and engage proactively in mitigating risks or building automations wherever feasible
• One who is inspired to achieve the highest levels of internal customer service and employee satisfaction
• Participating in on-call rotations is expected.  On-call responsibilities may include but not limited to monitoring critical Enterprise applications, being available during off-hours to attend critical issues and coordinating with other teams to resolve an issue.

• 2 - 3 years of relevant technology experience administering and managing critical Enterprise core applications

• Should be able to perform day-to-day activities with minimum guidance but may seek help for complex tasks
• Experience with SSO best practices and managing SSO integrations (Okta preferred), SCIM integrations, and building automation for app provisioning/de-provisioning is required
• Experience with administering SAAS applications, such as; Okta, Google, JIRA, Confluence, Slack and Zoom
• Efficient in troubleshooting issues within the core applications and work with other teams/departments on resolution, performing RCA and documenting wherever necessary
• Experience in Okta Workflows, GAM (Google Apps Manager), app integration with Slack and Atlassian products (Jira, Confluence, Status IO, etc.)  is preferred
• Scripting & automation experience (Python, PowerShell, Terraform, Ansible, Chef, Puppet, or similar scripting languages) is preferred
• Self-starter and who is not shy to jump in head first to understand a problem or task
• Experience with implementation of new core applications; contributing towards governance, processes, and documentation
• Ability to juggle multiple projects with a stellar track record of managing priorities, deadlines, and deliverables

• Experience with implementing business continuity and disaster recovery programs preferred.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA

Salary : $136,000 - $204,000