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1st Shift Customer Service Associate
Famous Supply Pittsburgh, PA
Full Time | Retail 6 Months Ago
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Famous Supply is Hiring a 1st Shift Customer Service Associate Near Pittsburgh, PA

If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.

If this resonates with you, click “Apply” and find out why Famous has been named a Top Workplace every year for over a decade! 

Starting wage is $16/hour! Wages negotiable based on experience.

Counter Sales Associates provide superior service to customers at the Famous Supply branch, in person and via phone, the Famous Way. We specialize in plumbing and HVAC. Knowledge in these fields is preferred to keep our customer service efficient. Counter Sales Associates help contractor customers get the materials they need so they can get back to their job.

Primary Job Responsibilities

  • Provide friendly and helpful customer service
  • Understand customer needs
  • Provide the products and solutions to meet customer needs
  • Process and schedule customer orders
  • Manage Open Orders and customer Bids
  • Pull orders from the warehouse to serve customers
  • Keep counter area clean and organized

Required Experience and Skills

  • Technical HVAC and/or Plumbing knowledge
  • Customer service mindset
  • Ability to use computer
  • Ability to stand on feet for majority of an 8-hour day
  • Ability to work in a fast-paced environment
  • Ability to lift a minimum of 50 lbs.

Preferred Experience and Skills

  • Forklift experience
  • RF Scanner Experience
  • Warehouse Experience

What Makes Us Famous!

  • Family Atmosphere
  • Strong Culture through our 40 Fundamentals
  • Bonus Opportunity
  • Health and Wellness Coaching
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities
  • Health, Vision and Dental Insurance
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Paid Time Off (Vacation and Holidays)

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

09/26/2022

EXPIRATION DATE

12/12/2022

WEBSITE

famous-supply.com

HEADQUARTERS

YOUNGWOOD, PA

SIZE

500 - 1,000

FOUNDED

1933

CEO

BEN NEWBAUER

REVENUE

$500M - $1B

INDUSTRY

Retail

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About Famous Supply

Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products. Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, ...Famous Supply offers an associate and customer training program called Famous University. Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base. Famous greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service. More
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The following is the career advancement route for 1st Shift Customer Service Associate positions, which can be used as a reference in future career path planning. As a 1st Shift Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 1st Shift Customer Service Associate. You can explore the career advancement for a 1st Shift Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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