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Description
Phone Center Representative Role
Responsible for processing various incoming calls for members and potential members in accordance with policies, procedures, quality standards, and federal laws and regulations. Provide information and assistance concerning the credit union and its products and services, ensuring the highest quality of member service.
Hours
Monday: 9:00am - 5:00pm
Friday: 9:00am-5:00pm
Saturday: 9:00am- 1:00pm
Phone Center Representative Major Duties and Responsibilities
- Assists members over the telephone with questions about their accounts, products and services.
- Resolve account problems, within authority, and refer problems outside authority to management along with recommendations.
- Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Call Center Representatives. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations.
- Verify accounts, process member requests to close accounts, process stop payments on share draft accounts, order cards.
- Establish a good working relationship with team members and other department contacts in order to maintain and continuously strive to improve the level of overall service being provided.
- Answer questions regarding share accounts, share drafts, VISA credit cards, IRA’s, loans, etc.
- Mail, fax, or e-mail approved documents to members as requested.
- Answer all incoming calls within three rings.
- Assist other departments in making outbound calls when necessary.
- Promote, explain, and cross-sell all credit union product and services.
- Performs other related duties as assigned.
Requirements
Phone Center Representative Qualifications
Required Qualifications:
- High School Diploma or equivalent
- Must be 18 years of age or older
- Intermediate PC knowledge with basic Microsoft Office skills
Preferred Qualifications:
- Up to one year of similar or related customer service experience
- Computerized phone system experience
- Ability to work in a team environment
- Excellent communication skills while using a pleasant tone and common conversational courtesies
- Good interpersonal skills to include being courteous, diplomatic, and tactful
- Good organizational skills
- Ability to handle a high volume of phone calls in a fast-paced environment
- Ability to multitask when necessary
Phone Center Representative Expectations
- Ability to sit or stand for extended periods of time
This job description is not a complete statement of all duties and responsibilities comprising this position.
Family Security is an Equal Opportunity Employer and will not discriminate or allow harassment against a person because of race, color, ethnicity, age, sex, gender, gender identity, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability or condition, military or veteran status, genetic information or other protective status.
Part Time
Banking
09/29/2022
11/09/2022
myfscu.com
GARDENDALE, AL
50 - 100
1953
Private
RITA BOYD
$10M - $50M
Banking
Family Security Credit Union provides investment banking, loans, asset management and other financial service to individuals and businesses.
The job skills required for Part-Time Phone Center Representative include Customer Service, Call Center, Products and Services, Microsoft Office, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-Time Phone Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-Time Phone Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part-Time Phone Center Representative positions, which can be used as a reference in future career path planning. As a Part-Time Phone Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Phone Center Representative. You can explore the career advancement for a Part-Time Phone Center Representative below and select your interested title to get hiring information.