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Description
This position will predominantly work in person in the downtown Chicago office, with minimal travel to other Chicago-area offices in Evanston, Northbrook, and Westchester.
THE ORGANIZATION:
Through clinical services, education, and research, The Family Institute at Northwestern University (TFI) is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening and healing children and adolescents, couples, families, and individuals. When you join The Family Institute, you are joining a team of over 250 collaborators comprised of clinicians, educators, researchers, therapists-in-training, partners, and administrators across four service sites. We are a strong, independent organization focused on advancing the world of behavioral health.
THE ROLE:
Reporting to the Information Technology Operations Manager, the Technical Support Specialist performs analytical, technical, and administrative tasks related to supporting the technology infrastructure of the institution across all locations. This includes diagnosing and resolving problems in response to customer-reported incidents; conferring with end users to determine types of hardware and software required; installing new hardware and software and maintaining existing components; training end users in the use of equipment and software; performing general maintenance tasks; troubleshooting and resolving issues with devices and peripheral equipment located throughout the organization; documenting solutions to reported issues, preparing weekly summary reports for supervisor review; evaluating products for compatibility, expandability, and ease of use and support; making recommendations to management on the support or nonsupport of evaluated products. This role may also participate as a technical expert in various information system implementation, upgrade, and development projects.
Essential Job Responsibilities
Requirements
Knowledge and Skills:
Physical and Mental Requirements
COVID Vaccination Statement
For the safety and well-being of our community, The Family Institute requires employees to submit proof of an up-to-date COVID vaccination and booster record upon starting employment.
EOE Statement
The Family Institute is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reasonable Accommodation Notice
The Family Institute believes in providing access to employment opportunities for people with disabilities. If you require reasonable accommodation to apply for a job, please email us at hr@family-institute.org.
Full Time
Social & Legal Services
$62k-79k (estimate)
10/29/2022
01/18/2023
family-institute.org
CHICAGO, IL
<25
1990
JANA JONES
<$5M
Social & Legal Services
Family Institute is a motion pictures and film company based out of 9735 SW Shady Ln, Tigard, Oregon, United States.
The job skills required for Technical Support Specialist include Technical Support, Networking, Operating System, Computer Science, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
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