Job Title: Medical Assistant
Reports To: MA Supervisor ( Saint George Clinic )
Bilingual in English and Spanish required.
Compensation: 19.62 to $21.00 per hour depending on experience and with certification $20.60 to $21.00.
FLSA Status: Non-Exempt
Benefits: 401K available on the 1st day of hire for Full and Part time employees, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings.
Profit Sharing: Full and Part time employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively.
Required Vaccines and Tests: Influenza vaccine, Tdap, Hep B, MMR, Varicella, Negative TB and Negative Drug test. Additional vaccines may be required.
A clear Background check is required.
Summary: The Medical Assistant works collaboratively and professionally with the other clinical staff, under the direction of the supervisor and in collaboration of the Provider Team, for the effective and efficient delivery of the medical care services. The duties of the Medical Assistant shall not exceed those duties permitted by Utah State Laws. The Medical Assistant is required to perform duties as outlined in this job description.
Pay is based upon demonstrated and verifiable experience. Resumes and valid professional references must be provided to verify skill and experience level.
Base Rate - Level I: 19.62 to $21.00 per hour depending on experience and with certification $20.60 to $21.00.
Eligibility: To be eligible for Medical Assistant I, one must have a high school diploma or GED and one-year of experience (preferred). A current Medical Assistant Certification from an accredited Medical Assistant School is also preferred. New employees must demonstrate competency in the first 90 days and have a resume and valid, professional references that indicate competencies.
Level I Basic Essential Duties and Responsibilities:
The essential duties and responsibilities include, but are not limited to:
Preparation and Documentation
- Prepare medical charts
- Participate in Pre-Visit Planning
- Update the Electronic Health Record (EHR) timely.
- Gather patient information indicated on the encounter form and updates patient information, vitals, and medications in the EHR.
- Add correct CPT codes to assessments and procedures, and complete codes corrections within 3 days.
- Review assigned charts timely.
- Document all injections in patient chart and vaccine log form in a timely manner.
- Keep needed vaccine information sheets, USIIS records, patient records, lab testing products, etc. stocked.
- Document use of medical supplies and sample medications when used (inventory control management).
- Scan all lab reports, correspondence, x-ray reports and other pertinent information (after reviewed and signed by provider) timely.
- Conduct Prior Authorizations for medications and procedures.
- Coordinate efficiently telehealth visits with providers and patients to include ensuring patient connectivity, verifying consents are completed, etc.
- Follow all safety protocols (CLIA, OSHA, etc.) in the performance of all labs and other applicable procedures.
- Check lab reports daily to ensure that all reports have been received and followed up on appropriately.
- Draw and prepares specimens for transport.
- Understand and effectively conduct Beach Tree Urine Lab processes.
Safety and Compliance
- Maintain patient confidentiality in all aspects of the daily duties as well as during time when not at work.
- Keep all certifications current including Medical Assistant Certification (if relevant) and Basic Life Support (BLS will be reimbursed by FHC).
- Follow all policies and procedures.
- Participate in Quality Improvement and Quality Assurance plan to continuously improve quality.
- Conduct monthly quality control checks as directed by supervisor.
- Ensure no medications or supplies are given that are expired.
- Ensure that patients, including those with chronic diseases, receive optimal care.
- Complete all required quality assurance / quality improvement tasks.
- Prepare patients for examination including the identification of the chief complaint, taking of vital signs, height, weight and other appropriate tests and has necessary equipment in place for care provider to do the examination (including procedures); enters all information accurately into EHR.
- Check labs, and immunization records (including USIIS records) to ensure up to date status in EHR.
- Keep ill patients comfortable and protected (masks and other protective equipment are used) until seen by a care provider.
- Perform injections properly and safely.
- Understand completely VFC process and immunization/vaccination schedules.
- Prepare for Provider procedures properly and timely.
- Conduct procedures as per Provider orders (lab draws, strep screens, Hct, BS, HCG, H-Pylori, HBA1c, hemoccult, injections, ear irrigations, urine analysis, drug screens, EKG’s, PKU’s, Fetal Non-Stress Test, retinal eye exams, or other tasks ordered by providers) proficiently.
- Conduct all appropriate screening processes for care visits (cancer, depression, smoking, etc.)
- Follow standing orders and/or provider instructions for medication administration.
- Complete assigned “nurse visit” duties accurately, completely and with proper codes.
- Assures access to care.
- Schedules follow up appointments.
- Works to ensure patients are seen in a timely way through coordination with nurses, front desk, call center, provider, and other members of Family Healthcare.
- Conduct follow-up calls with patients who no-show as needed.
- Respond to telephone encounters, “bubbles”, timely.
- Answer telephone and respond to voicemail at least daily.
- Greet patients and answer telephone in a courteous and professional manner.
- Provide patients with needed information including but not limited to provider’s orders and medication information for samples.
- Maintain highest standards of infection control and cleanliness including cleaning exam rooms per infection control procedures.
- Sterilize used medical instruments through proper sterilization procedures.
- Follows all infection control policies and procedures.
- Work with supervisor to complete “systems work” as needed.
- Maintains smooth patient flow throughout clinic through open communication and coordination with others.
- Assist other provider teams as needed.
- Other Duties as Assigned.
BASE RATE - Level II: $21.01 to $22.35.
Eligibility: To be eligible for Medical Assistant II, one must have a high school diploma or GED and have at least 2 years of general medical assistant experience consistent with the job duties. A current Medical Assistant Certification from an accredited Medical Assistant School is also preferred. New employees must demonstrate competency in the first 90 days and have a resume and valid professional references that indicate competencies consistent with the job duties
Level II Duties
Be able to perform all of Level II duties proficiently and additional perform additional duties below:
- Routinely (per manufacturer instructions) check all equipment to ensure proper working order.
- Perform autoclave procedures and keep instruments clean, diligently sterilized, orderly, and ensure patient rooms are consistently clean and safe.
- Accountable for weekly and monthly Point of Care tests and machines.
- Notifies providers and Clinic Manager if any attention is needed on Level II machines and tests.
- Assist other provider teams as needed.
- Other duties as assigned.
BASE RATE - Level III: $22.36 to 23.02.
Eligibility: To be eligible for Medical Assistant III, one must have a high school diploma or GED and have at least 2 years of general medical assistant experience consistent with the job duties. A current Medical Assistant Certification from an accredited Medical Assistant School is also preferred. New employees must demonstrate competency in the first 90 days and have a resume and valid professional references that indicate competencies consistent with the job duties.
Level III Duties
Be able to perform all of Level I, and II duties proficiently and additional perform additional duties below:
- MA Training – verify competencies and train other Medical Assistants.
- Handle biohazard removal/disposal.
- Reconcile VFC Consents (Monthly)
- Address patient complaints immediately (after completing customer service and compliance training), document properly and work on process improvement and communication to quality assurance.
- Problem solves immediate safety, risk, complaints, issues, concerns, and document and notify issues.
- Other duties as assigned.
BASE RATE - Level IV: $23.03 to 26.49.
Eligibility: To be eligible for Medical Assistant IV, one must have a high school diploma or GED and have at least 4 years of general medical assistant experience consistent with the job duties. A current Medical Assistant Certification from an accredited Medical Assistant School is also preferred. New employees must demonstrate competency in the first 90 days and have a resume and valid professional references that indicate competencies consistent with the job duties
Level IV Duties
Be able to perform all of Level I, II and III duties proficiently and additional perform additional duties below:
- Conduct daily walk through of facility with checklist (safety) and notify supervisor or Clinic Manager – of issues/concerns immediately.
- Troubleshoot back-office equipment and conduct tier 1 problem solving to ensure smooth flow.
- Order medical supplies, medications, and lab supplies
- Maintain VFC/Private vaccine compliance including ordering, temperature tracking, and inventory management.
- Complete VFC Quarterly Reports
- Notify supervisor of any staffing shortages or facility concerns. Be point of contact if supervisor is off site
- Ensure problems are resolved in the patient flow throughout the clinic if a supervisor is unavailable to include knowledge of call and front office processes.
- First tier – emergencies if no supervisor present.
- Other duties as assigned.
LEVEL I, II, III and IV REQUIREMENTS: To perform the job successfully, an individual should demonstrate the following competencies:
- Self-Awareness – Ability to assess own strengths and weaknesses and strives to continuously build knowledge and skills.
- Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens well; keeps emotions under control.
- Positive Attitude – Assumes positive intentions from other employees and patients.
- Oral Communication - Speaks clearly; listens and gets clarification; responds well to questions; uses communication toward high quality patient care and optimal relationships with others.
- Team-Work - Balances team and individual responsibilities; exhibits openness to others' views; contributes to building a positive team spirit; supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively.
- Ethics - Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support - Follows policies and procedures; completes administrative and clinical tasks correctly and on time; supports organization's goals and values.
- Adaptability - Adapts to changes in the work environment; manages competing demands, frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
- Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality; attention to detail.
- Quantity – Works to ensure accessible care as measured by productivity standards; completes work in timely manner.
- Safety and Security - Observes safety and security procedures, reports potentially unsafe conditions.
- Employee Health – Pass pre-employment (and in response to reasonable suspicion) drug screening and adhere to all employee health requirements including immunizations and vaccinations.
Qualifications - Education/Experience:
- High school diploma/GEO and verifiable and pertinent experience in accordance with the level of the position.
- Current Medical Assistant Certification from an accredited Medial Assistant school preferred.
- Bilingual in English and Spanish strongly preferred.
- Basic familiarity with medical routine and terminology.
- Qualified in Basic Life Support Techniques.
- Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
- Demonstrate reliable attendance and punctuality consistently.
- Pass MA competency within first 90 days and annually.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a typical medical / clinical setting. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position is primarily active with frequent walking, bending, lifting, and moving with occasional sitting to complete office / documentation tasks. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk; and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.