Description

The General Manager oversees, plans, and manages the day-to-day operations of properties in their portfolio. They are responsible for managing all on-site compliance activities and for the overall performance of the portfolio which includes direct oversight of the marketing program and financial performance. 

Responsibilities:

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA) and Fair Credit Reporting Act. 
• Remain compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 
• Develop responses to regulatory agencies in coordination with the Compliance Department. 
• Implement intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 
• Prepare all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 
• Assist tenants with requests, questions, problems, and complaints. 
• Monitor tenant and complex-wide arrears and litigation cases. 
• Attend monthly arrears meetings. 
• Document lease violations and coordinate evictions. 
• Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad debt write-off. 
• Alerting staff of move-ins, move-outs, and any emergencies. 
• Supervise, direct, and monitor preventive, routine, and emergency maintenance/repairs and is compliant with all regulations.
• Coordinates vendor bids and contractor quotes. 
• Conducts and documents unit inspections. 
• Conduct bi-annual walk-throughs with the Building Superintendent. 
• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 
• Attend weekly construction meetings. 
• Provide and obtain updates on various ongoing construction projects/unit renovations. 
• Work with the construction team on avoiding violations, inspections, and necessary access. 
• Prepare monthly financial cover sheet. 
• Attend monthly financial catch-up meetings and monitor budgets. 
• Performs other related duties as required. 

Benefits: 

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 13 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

Requirements

• Three (3) years of management experience including supervising a team.
• COS or CPO certification.
• Bachelor's degree preferred. 
• Flexible, outgoing, authentic, and confident personality.
• Ability to thrive in an informal, yet fast-paced environment. 
• Entrepreneurial spirit 
• EIV experience. 
• Yardi experience preferred. 
• TCS certification for tax credit properties. 
• Able to effectively communicate with a range of people and personalities.
• Proficient in Microsoft Office Suite. 
• Demonstrated ability to build relationships with staff members and the community. 
• Ability to multi-task and meet tight deadlines. 
• Takes a proactive approach to anticipating and preventing problems. When a problem occurs, define those problems, investigate obstacles, gather relevant information, decide whether solving the problem should be a group decision, generate and analyze alternate solutions, and arrive at a workable solution. 
• Prioritizes tasks and manages time to ensure that deadlines are met. Achieves results within established timelines. Recognizes opportunities and initiates actions to capitalize on them. Look for new and productive ways to make an impact. 

Overview:

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Maryland, and South Carolina, Fairstead oversees a $7.8 billion portfolio in assets and identified pipelines and owns and manages more than 170 communities across 28 states. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, marketing, and property management. Fairstead also implements some of the industry’s most proactive sustainability, resiliency, and community impact programs to foster positive social, economic, and environmental change. In 2022, the company launched Fairstead Ventures, a proptech investment initiative dedicated to fundamentally changing the standards in the housing industry with a focus on energy and decarbonization. 

Fairstead’s primary mission is to provide high-quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management, and social services. With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by: 

• Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike. 
• Developing and preserving high-quality affordable housing in an innovative and sustainable fashion. 
• Creating a positive social and environmental impact within the properties and communities it serves. 

Fairstead’s Core Values:

• Empathy 
• Innovation 
• Entrepreneurship 
• Determination 
• Integrity