Reservations Supervisor
You are the beginning of an exceptional guest experience. As a Reservations Supervisor, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Paid Time Off
- Medical, Dental and Vision Insurance, 401k
- Complimentary shift meal
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Prior experience working with Passkey GroupMax is a plus
- Strong leadership, interpersonal, and problem solving abilities
- Fluency in English; additional languages are a plus

Your team and working environment:
Austin's newest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.