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Guest Service Representative
$38k-50k (estimate)
Full Time | Accommodations 1 Month Ago
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Fairfield Inn & Suites is Hiring a Guest Service Representative Near Des Moines, IA

The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Must be available Friday & Saturday evenings!!!!!!

JOB DUTIES & RESPONSIBILITIES

Greets, registers, and assigns rooms to guests.
Handles confidential information, including guest records, with a high degree of integrity.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
Records pertinent guest information in the pass on log.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • Employee discount
  • Paid time off

Shift:

  • 10 hour shift
  • 8 hour shift
  • Evening shift

Weekly day range:

  • Weekend availability

Ability to commute/relocate:

  • West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you available Friday/Saturday evenings & want to work those weekend shifts?
  • What evenings are you available to work? (Include all)

Shift availability:

  • Night Shift (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$38k-50k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

06/02/2023

WEBSITE

fairfield.marriott.com

HEADQUARTERS

TURLOCK, CA

SIZE

1,000 - 3,000

FOUNDED

1982

CEO

JOSEPH FAN

REVENUE

$50M - $200M

INDUSTRY

Accommodations

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The job skills required for Guest Service Representative include Guest Service, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.

Schulte Hospitality Group
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If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/14/2022: Daytona Beach, FL

A guest service representative generally needs to have excellent communication skills.

01/24/2022: Newark, NJ

They work towards guests’ satisfaction by fulfilling their needs during their trip.

02/19/2022: Springfield, OH

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.

12/09/2021: Long Beach, CA

Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.

02/22/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Representative jobs

Celebrate Success and Learn to Deal With Failures.

02/09/2022: Orlando, FL

Learn the basics, then move on to bigger things.

12/21/2021: Sioux City, IA

Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.

03/03/2022: New Suffolk, NY

For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.

02/22/2022: Florence, AL

Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.

02/09/2022: Manchester, NH

Step 3: View the best colleges and universities for Guest Service Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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