Representsthe hotel to the guest throughout all stages of the guest's stay. Determines aguest's reservation status and identifies how long the guest will stay. Helpsguests complete registration cards and then assigns rooms accommodating specialrequests whenever possible. Verifies the guest's method of payment and followsestablished credit-checking procedures. Places guest and room information inthe appropriate front desk racks, and communicates this information to theappropriate hotel personnel. Works closely with the housekeeping department inkeeping room status reports up to date and coordinates requests for maintenanceand repair work. Maintains guest room key storage, and maintains and supervisesaccess to safe deposit boxes. Must be sales-minded. Presents options andalternatives to guests and offers assistance in making choices. Knows thelocation and types of available rooms as well as the activities and services ofthe property.
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
23. Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.
Requisites
Education:
High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience:
Previous hotel-related experience desired.
Physical:
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.