TITLE: Housekeeping Supervisor

DEPARTMENT: Housekeeping

SUPERVISOR: Operations Manager/AGM and/or General Manager

SUMMARY:

Responsible for assisting in running the housekeeping department in an efficient manner within the department budget guidelines.

ESSENTIAL FUNCTIONS:

1. Assist in the hiring, training, counseling, discipline, scheduling and conducting performance reviews of the housekeeping staff

2. Manage the inventory by supervising the purchase of equipment for the department

3. Maintain the department budget checkbook, writing necessary variances

4. Assist with the daily distribution of work assignments. Manage paperwork and administrative requirements

5. Assist in the performance of daily suite inspections to ensure QA standards are met, keeping accurate records for each attendant

6. Responsible for ongoing training and development of room attendants, inspectors and housekeeping aides, under the guidance of the Operations Manager/General Manager

7. Conduct regular inventories to ensure par levels of equipment and supplies are always on hand

8. Develop employee’s attitudes of attentiveness to and anticipation of guest’s needs

9. Communicate with the front desk and other departments to ensure that special requests made by the guests are met

10. Administer the guest ‘Lost and Found’ program. Ensure that staff follows policies relating to the program

156 Diablo Rd Ste 110 , Danville, California 945 2 6 P– (925)730 – 4930 F– ( 925)956 – 1401

11. Notify Operations Manager, AGM or General Manager of any problems with cleaning or equipment.

12. Fill out maintenance work orders and deliver to the maintenance department or designated area in a timely manner

13. Communicate with the sales department and front office to coordinate any meeting room needs

14. Communicate with the front desk any changes in room status 15. Use the L.E.A.R.N Model for all guest recovery incidents that occur

16. Always have a friendly and welcoming demeanor when interacting with our guests

17. Responsible for knowing all hotel emergency procedures

18. Follow all hotel safety guidelines and requirements

19. Responsible for following all hotel quality assurance standards for department

20. Responsible for the proper administration of key control for issued keys 21. Responsible for the proper administration of keys left by guests 22. Accommodate guest special requests courteously.

23. Answer guest questions regarding hotel and local area facilities and services.

24. Carry out any reasonable request by management that I am capable of performing.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Housekeeping supervision: 1 year (Preferred)

Work Location: In person