Recent Searches

You haven't searched anything yet.

8 Guest Services Agent Jobs in Spring, TX

SET JOB ALERT
Details...
Guest Services Agent
$41k-54k (estimate)
Full Time | Accommodations 5 Months Ago
Save

Fairfield Inn & Suites Houston North/Spring is Hiring a Guest Services Agent Near Spring, TX

Description

Tasks:

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times. Taking care of the guest is the #1 task.
  • Greet and welcome all guests approaching the Front Desk in accordance with Mid-Continent Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
  • Follow all Mid-Continent Hospitality credit policies.
  • Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
  • Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Maintain compliance with all company policies and procedures.
  • Perform related duties as assigned by supervisor.

Requirements

Activities:

  • College coursework in related field is helpful.
  • Experience in a hotel or a related field is helpful.
  • High School diploma or equivalent is required.

Skills Needed:

  • Able to work mostly evening and overnight Audit shifts, some AM shifts possible.
  • Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.
  • Front Desk Agents must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents.
  • Front Desk Agents must have the ability to multi-task, be detailed-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must maintain composure and objectivity while under pressure.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$41k-54k (estimate)

POST DATE

10/05/2022

EXPIRATION DATE

04/02/2024

WEBSITE

fairfield.marriott.com

HEADQUARTERS

SPRING, TX

SIZE

1,000 - 3,000

FOUNDED

1982

REVENUE

$50M - $200M

INDUSTRY

Accommodations

Show more

The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.

TownePlace Suites by Hobby Airport
Full Time
$35k-43k (estimate)
0 Months Ago
Sheraton Houston Airport
Full Time
$28k-37k (estimate)
2 Months Ago

If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Agent job description and responsibilities

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

01/02/2022: Austin, TX

They communicate with guests looking to make or cancel hotel reservations.

12/21/2021: Lorain, OH

Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.

03/09/2022: Longview, TX

Typically they are most often promoted to a Medical Assistant Externship position.

01/27/2022: Waco, TX

Guest service representatives are hospitality specialists who typically work at hotels.

03/08/2022: Schenectady, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Agent jobs

Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.

02/03/2022: Houston, TX

Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.

02/17/2022: Chico, CA

Communicate with housekeeping, maintenance staff or management when guests report problems.

03/03/2022: Los Angeles, CA

Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.

01/02/2022: Youngstown, OH

To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.

01/04/2022: Baltimore, MD

Step 3: View the best colleges and universities for Guest Services Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
Show more