1 FRONT DESK SUPERVISOR Job in Sudbury, MA
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Fairfield Inn by Marriott Sudbury is Hiring a FRONT DESK SUPERVISOR Near Sudbury, MA
Description
Fairfield Inn Sudbury, a Colwen Hotels property, is seeking an engaging and friendly, detail - oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.
Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
- Assist in the interviewing and strong performance supervision of front office associates.
- Ongoing review of staff to ensure adherence to established policies and procedures
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Knowledge of hotel property, local attractions to assist guests.
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- Compliance with Federal & State Labor laws
- Ensure that all complaints regarding service and/or accommodations are investigated and resolves
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Ongoing analysis of processes for continuous improvement/efficiency
- Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction
- Maintain STRICT key controls and safety and security standards.
- Other duties as assigned
We’ve got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Requirements
- Two year college degree or equivalent hospitality experience
- Previous brand specific experience preferred
- Strong Leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends and holidays
For more information about Fairfield Inn Sudbury click here .
For more information about Colwen Hotels and our portfolio click here .
Job Summary
Full Time
$44k-61k (estimate)
12/06/2022
09/02/2023
The job skills required for FRONT DESK SUPERVISOR include Front Office, Guest Service, Customer Service, Retirement Plans, Written Communication, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a FRONT DESK SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by FRONT DESK SUPERVISOR. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Front Desk Supervisor job description and responsibilities
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Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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