Summary The Service Supervisor is responsible for staffing, determining work assignments and priorities, providing quotes, maintaining quality, budgeting, direct supervision of employees, including coaching and performance management, promoting safety and quality, and ensuring adherence to company policies and practices. Principle Duties and Responsibilities Plan, direct and manage the work performed by tech reps to optimize labor capacity, meet customer schedules, and ensure high quality workmanship and customer satisfactionManage production with Project Manager on the larger scale projectsEnsure coordination with Quality Manager for all Quality related tasking to include Process Control Procedures (PCPs) and Test and Evaluation (T&I) documentation Responsible for review and comment of daily service reports and Condition Found Reports by all tech repsResponsible for scheduling / dispatching of tech reps while meeting customer demand and employee vacation and personal time needs – ensuring visibility across the service center of all assigned employeesResponsible for review and approval of timecards and expense reports of all tech repsAssess the talent of the workforce and implement an annual training planMotivate, mentor and coach the workforce to provide superior customer serviceRecommend staffing levels to ensure manpower resources are available to satisfy customer requirements. Participate in recruiting/interview process and make hiring decisions.Perform performance assessments; recommend merit increases and promotions based upon performance. Develop performance improvement plans or take disciplinary actions as required. Promote a safe environment for the workforce and address safety issuesDevelop a log of standard work and time requirements to complete assignments which may be used to quote future workImplement productivity improvements through use of more effective tools, training, or improved processesAssist in quoting service jobs Qualifications and Educational Requirements Associate degree in a diesel engine technology program or equivalent experience required. Bachelor’s degree preferred.Course work in Fundamentals of Supervision and Project Management preferredMinimum 6 years industry experience or 6 years military experience working on medium speed diesel enginesPrefer minimum four years’ experience as FM Field Service TechPrefer three years’ experience in a supervisor role in a service environmentBasic foundation in pneumatic, PLC and electronic engine controlsFamiliarity with a variety of FM engine productsExcellent communication, problem solving, organizational, and interpersonal skillsSelf-starter and able to work with minimal supervisionSolid working knowledge of Microsoft Word, Excel, and Project; experience with an ERP system (Oracle, SalesForce) is preferredTravel requirements up to 25%This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate. This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.