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F8F Santander Bank N.A.
Dorchester, MA | Full Time
$79k-100k (estimate)
2 Months Ago
HHB Restaurant Recruiting
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Branch Operations Manager, Dorchester, Ma
$79k-100k (estimate)
Full Time 2 Months Ago
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F8F Santander Bank N.A. is Hiring a Branch Operations Manager, Dorchester, Ma Near Dorchester, MA

Branch Operations Manager, Dorchester, Ma Country: United States of America WHAT YOU WILL BE DOING USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. USA Job Function Description: Responsible for the administration and day-to-day operations of branches by resolving customer issues, generating new referral business and accounts, and promoting banking products to new and existing clients. Ensures compliance with policies, procedures and federal and state regulations. May participate in community affairs to enhance the company's visibility and discover new business opportunities. Focuses on providing high quality customer service and responsible for maintaining the operational soundness of the assigned branch under the direction of the Branch Manager. Essential Functions/Responsibilty Statements: Adheres to applicable compliance/operational risk controls in accordance with Company and/or regulatory standards and policies Functions as the Vault and/or ATM Custodian, to include balancing Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs Performs sporadic teller cash counts Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed. For example, announces new products and services, customer experience scripting, operations updates, daily plan, key activities to accomplish for the day Assists branch manager with staff scheduling Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc., while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships Researches and resolves account problems in partnership with Branch Manager Observes end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branch Effectively communicate with customers to ensure a great customer experience, consistently executing the behaviors required to deliver respect through Santander’s Customer Experience standards Document changes made to branch policy, cascading information to team members and proactively inspecting and testing for operational readiness 0 Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: H.S. Diploma in (Req) in Work Experience: demonstrated successful experience as a Teller; District Executive and Region President endorsement of performance, Internal Candidates: 12-18 months (Req) demonstrated successful experience in branch banking, or a related operations/support function, External Candidates: 3-5 years (Req) Skills and Abilities: Broad knowledge of Company policies and procedures, services and products Extensive knowledge of branch operations and regulatory requirements Excellent organizational, communication and interpersonal skills Excellent cash-handling skills, and the ability to maintain and balance a cash drawer Good analytical and problem-solving skills Self-motivated to succeed in a goal driven environment with the desire to motivate & coach others to succeed Strong organizational, time management and prioritization skills Proven ability to demonstrate exceptional customer service Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations Computer literate with proficiency in Microsoft Word and Microsoft Excel Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

Job Summary

JOB TYPE

Full Time

SALARY

$79k-100k (estimate)

POST DATE

01/20/2023

EXPIRATION DATE

06/05/2023

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The job skills required for Branch Operations Manager, Dorchester, Ma include Leadership, Customer Service, Coaching, Products and Services, Branch Operations, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Operations Manager, Dorchester, Ma. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Operations Manager, Dorchester, Ma. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Branch Operations Manager, Dorchester, Ma positions, which can be used as a reference in future career path planning. As a Branch Operations Manager, Dorchester, Ma, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Operations Manager, Dorchester, Ma. You can explore the career advancement for a Branch Operations Manager, Dorchester, Ma below and select your interested title to get hiring information.

If you are interested in becoming a Branch Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Branch Operations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Branch Operations Manager job description and responsibilities

Depending on the structure of the firm, branch operations managers may or may not have either solid-line (primary) or dotted-line (secondary) reporting relationships to the central operations area of the firm.

03/01/2022: Biloxi, MS

Cultivate a supportive atmosphere, and ensure customer loyalty and proper branch service.

01/12/2022: Chattanooga, TN

Branch managers are also responsible for delegating tasks to skilled workers and for their successes and failures.

12/29/2021: Bangor, ME

The branch manager also oversees the performance of other employees, such as bank tellers, back-office workers, and loan officers.

03/22/2022: Huntsville, AL

For example, a branch manager might meet a local hospital administrator and work out a deal to provide the branch's services to the hospital's employees.

01/20/2022: Bremerton, WA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Branch Operations Manager jobs

Prepare and maintain all reports for branch such as appraisals.

03/06/2022: Idaho Falls, ID

Branch managers will typically need a bachelor's degree.

02/09/2022: Kansas City, KS

They handle the employees, cultivate a supportive atmosphere, and ensure customer loyalty and proper branch service.

02/20/2022: Indianapolis, IN

Operations managers need to be strong communicators as their jobs entail communicating with people at different levels.

03/22/2022: Alamogordo, NM

Step 3: View the best colleges and universities for Branch Operations Manager.

Butler University
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