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Customer Success Manager
Exyn Technologies is pioneering autonomous aerial robot systems for complex, GPS-denied environments. The company’s full-stack solution enables flexible deployment of single or multi-robots that can intelligently navigate and dynamically adapt to complex environments in real-time.
In short, we’re paving the way; And this groundbreaking work requires a talented, passionate team. As such, we are currently on the market for a Customer Success Manager.
The Role:
Working as part of the Customer Success team, you will serve as a liaison between mining customers and Exyn . You will wear many hats and learn skills in a variety of fields. You will work with a dynamic, multi-disciplinary team to accomplish set goals with plenty of mentorship opportunities.
Your primary responsibilities will include, but are not limited to:
This is a full-time position. As a level 3, individual contributor, the salary begins at $85,000 and is based on market data aligned with our strategic approach to compensation. In addition to cash, you’ll receive equity and be eligible to enroll in our benefits package includes health/vision/dental insurance (available from day one!), 401(k), vacation time, family leave, and more!
This is a “hybrid” role and requires in-office presence from time to time (hardware-related projects, customer meetings, etc).
Candidate Evaluation:
We recognize that underrepresented groups such as women and BIPOC individuals are historically less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet a majority of the qualifications and this role is aligned with your career trajectory.
When reviewing resumes we’ll be looking to see that:
If we have an opportunity to engage you in your interview process, we’ll be looking to understand your experience:
Our Culture:
We’re honored to be recognized as a 2022 #TopWorkplace by the Philadelphia Inquirer for our culture that values its people and amplifies talents. In addition to our competitive benefits (found, here), we uncovered a few reasons why Exyn Technologies is special:
Exyn Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For positions located in the United States of America, our company Exyn Technologies uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visithttps://www.e-verify.gov
Full Time
$89k-120k (estimate)
02/06/2023
03/04/2023
exyn.com
Philadelphia, PA
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.