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EXTEND OVERVIEW
Extend is a rapidly growing fintech startup in the B2B payments space with a focus on serving banks and their customers. We have built the first virtual card platform of its kind, directly integrated with processors, networks, and the technology that supports banking across the industry. We offer several virtual card products including an app-as-a-service that banks can offer business customers with their existing credit cards, a suite of virtual card APIs for those looking to build custom payment solutions, and we also offer secure connectivity to key banking and payment services that enable 3rd-parties to integrate and embed payments into their software.
Founded in 2017 by three industry experts with experience at Fortune 500 companies, including American Express and Capital One, Extend is headquartered in Manhattan and has recently raised $40m in venture capital from top fintech investors. Extend was recently voted one of America's best startup employers by Forbes and best payments service platform by Tearsheet.
With extreme monthly growth and 80 mission-driven employees, now is prime time to join our team!
For more information visitpaywithextend.com
ABOUT THE ROLE
It’s a great time to become a part of this early-stage start-up! We’re growing quickly and need someone who can jump in with experience and knowledge in the payments space. As a Customer Support Manager, you’ll be at the forefront of managing the success of key partnerships and customers.
This role is about delivering excellent support to customers and partners as well as problem-solving and connecting dots to effect positive outcomes. Using and distilling analytical information will be a key driver for success and end-to-end project management. Given the nature of this role, you’ll be working across teams within the organization and with Extend’s external partners and end-users.
Please note that this role may require some travel and occasional weekend and off-hours support.
At Extend, you’ll:
THE CANDIDATE
Ideally, you’ll have:
WHAT WE OFFER
To all recruitment agencies, Extend does not accept agency resumes. Please do not forward resumes to our jobs alias, Extend employees or any other company location. Extend is not responsible for any fees related to unsolicited resumes
Extend is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
Full Time
$99k-132k (estimate)
11/19/2022
12/25/2022
The job skills required for Customer Support Manager include Leadership, Problem Solving, Customer Support, Project Management, Salesforce, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
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Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
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They are responsible for overseeing teams of Customer Service Representatives.
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Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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Step 3: View the best colleges and universities for Customer Support Manager.