Overview
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives.
Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community.
For more information about Express, Inc. please visit www.express.com.
Responsibilities
Location: Cool Springs
The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.
Key Responsibilities
Talent - Attract, develop and retain top talent

• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract, recruit and hire all store associates

Customer and Associate Experience - Build a store environment that consistently delivers exceptional customer experiences

• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

• 3-5 years previous store management experience including responsibility for annual sales volume of $3 million plus
• Proven ability to increase sales and store profitability
• Proven ability to network, recruit, interview, train, develop and promote associates
• Ability to travel periodically, as needed for meetings
• Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications (skills and abilities)

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Collaborative, respectful team member
• Ability to multitask and handle multiple customers and/or processes at once

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As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.