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Operations Leader

Orlando, FL | Other

Job Description


This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence. We Inspire Self-Expression. – speaks to the role our brand can play in our customers' lives.


Today, we are reimagining our store experience, bringing forward a spirit of hospitality so everyone who walks through our doors feels welcome and leaves wanting to be a part of our styling community. Our store experience and the teams that bring it to life are vitally important to our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.


For more information about Express, Inc. please visit


Location: ____Mall At Millenia_______


The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process.  The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose:  We Create Confidence.  We Inspire Self-Expression.  The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.


Key Responsibilities

  • Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
  • Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
  • Create an environment built on teamwork and inspiring a Squad mentality
  • Teach support associates to use tools to maximize productivity and achieve brand benchmarks
  • Set the example and coach support associates on engaging with a hospitality mindset
  • Model transformative customer experiences leveraging the Customer Experience Philosophy
  • Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
  • Assist with product launch changes according to company SOP
  • Assist customers as needed on the sales floor with locating product and/or online orders
  • Process shipping and receiving orders according to Express time and efficiency standards
  • Plan and process freight and sensors product


Essential Qualifications

  • High school or equivalent education
  • One to three years’ experience, preferably in retail or hospitality
  • Willing and able to meet defined availability criteria including nights, weekends and non-business hours
  • Proficient in use of retail technology such as iPads and registers


Preferred Qualifications (skills and abilities)

  • Hospitality mindset with a genuine desire to create positive and memorable customer experiences
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Brand ambassador mentality



As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies:  Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Skills for Operations Leader

The job skills required for Operations Leader include Customer Service, Written Communication, Teamwork etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Leader. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Leader

The following is the career advancement route for Operations Leader positions, which can be used as a reference in future career path planning. As an Operations Leader, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Leader. You can explore the career advancement for an Operations Leader below and select your interested title to get hiring information.

How to Become an Operations Leader

If you are interested in becoming an Operations Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Leader for your reference.

Step 1 Understand the job description and responsibilities of an Operations Leader

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Step 2 Knowing the best tips for becoming an Operations Leader can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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