A Team Leader is responsible for providing the best buying experience to all guests, generating sales, housekeeping, merchandising, signage, pricing, cash register operations (POS) and loss prevention in accordance with all company policies/procedures and store standards.
High school diploma or GED required with prior retail experience.
Ability to work scheduled shifts (holidays & weekends).
Ability to stand for long periods of time servicing guests.
Ability to read, speak and communicate the English language.
Ability to count and write to accurately complete all documentation.
Ability to operate & use all equipment necessary to run the store.
Ability to move or handle merchandise throughout the store generally weighing between 0-50 pounds.
Ability to climb a ladder.
Tasks are performed inside the store and outside in all areas of the facility. Including exposure to cold while working in the cooler and on the exterior of the building maintaining the parking lot and all surrounding areas with in the parking lot.
Ensure that each guest receives the best buying experience by providing fast, friendly full service in an environment which includes greeting and acknowledging every guest, maintain outstanding company standards in all areas including housekeeping, solid product knowledge and all other components of guest service.
Follow weekly schedule as posted, procedures regarding time clock (clock in & out) and store operation hours at all times, unless a change is approved by management.
Adhere to company policy and procedures as well as state regulations regarding age restricted products.
Maintain awareness of all product knowledge, merchandise promotions and advertisements.
Operate shift in accordance with company policies/procedures by performing all assigned tasks. Be familiar with
company price book and operations manual.
Work with other employees as a member of a team.
Follow local health regulations and Express Mart policies pertaining to food handling.
Accurately post markups and markdowns, store use of merchandise, voids, no sales, bottle refunds, bad merchandise write offs, unknown UPC’s, price overrides, within established policies and procedures.
Follow vendor check in procedures as defined in the operations manual.
Clean and maintain equipment and ensure high margin products (coffee, fountain drinks, deli, etc.) are available at all times.
Knowledgeable in our guest needs and utilize up selling to increase sales.
Accurately count and balance cigarettes, lottery and miscellaneous.
Stick fuel tanks with water paste and match to ATG report.
Receive and perform Fuel Price changes.
Advise management immediately of any out of stocks, special needs and guest requests.
Check refrigeration equipment for proper performance (minimum once per shift) and advise management of any problems.
Adhere to company policy regarding containment of fuel spills and notify Store Manager immediately.
Understand all cash handling procedures, including register breakdown, drawer dollar limit and safe accountability.
Understand credit card and debit card handling, limits and fraud potential.
Work unsupervised and take lead role when Store Manager is not on duty.
Assist Store Manager with all ordering including Grocery, Deli and HDD.
Read all expiration dates and codes on all product, including cigarettes and smokeless and assist with Reclamation procedures.
Know how to utilize PDI Scanning Manual, Credit Card Manual, Maintenance Manual and place work orders on Web Help Desk.
Assist with all price changes including promotions and Day One Checklist.
Assist Store Manager with Inventory, HDD and Deli audits.
Assist in training new Level I Sales Associates.
Handle guest complaints when Store Manager is not on duty.
Make shelf tags, receiving with Handheld and assist with planogram revisions.
Assist with all gas and monthly competitive surveys.
Change pump hoses, nozzles and breakaways. Check fuel fills for water and follow proper procedures for emptying and cleaning.
Assist Store Manager with Cashier Trends, Marketing books and Weekly Summary Reports.
Compile, prepare and enter Daily Paperwork.
At Carwash locations, know and understand soap solutions and trouble shooting Carwash issues.
Assist Store Manager with 10-Day Fuel procedures.
Receive and send E-mails.
Teach and reinforce Express Mart Credos.
Ability to work 32 hours and available all shifts.
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