Specific Duties Include:

• Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
• Troubleshoot basic network connectivity issues, using commands such as ping, ip config, etc. Use network tools to analyze data, recognize problems and draw logical conclusions.
• Use network test equipment such as cable testers to isolate and solve problems with VLAN assignment, patch panels and wiring.
• Submit trouble tickets through GETS Remedy system and work closely with application and hardware vendors to troubleshoot and resolve issues.
• Manage asset inventory and submit equipment orders.
• Regularly travel to DDS statewide customer service centers, position requires up to 70% travel.
• Provide additional support to the facilities team for projects and tasks that occur within an assigned office/geographic area.
• Work with other IT functional groups as necessary to carry out tasks to accomplish strategic IT objectives.
• Researches and investigates new technology projects for PC networking, software and hardware products.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications.
• Ability to bend, climb, lift up to 40lbs, transport and assemble IT equipment.
• Minimum Qualifications:
• Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience. OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience. OR
• One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
• Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
• Competencies Needed
• 2-4 years government or corporate IT experience supporting 250-500 users in a Windows 10 client and Windows Server environment.
• At least (3) years demonstrated knowledge of basic network troubleshooting.
• Knowledge of computer and network hardware, operating systems, application software and network infrastructure.
• Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.
• Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems.
• Knowledge of Microsoft Active Directory local and group policy.
• Knowledge of CIDR (Classless Inter-Domain Routing), IP address classes and subnetting.
• Experience providing technical support for network printers, projectors and A/V systems.
• Preferred Qualifications
• Professional certification (e.g. A , Network Required)

Job Type: Contract

Salary: $24.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Active Directory: 2 years (Required)
• Software troubleshooting: 3 years (Required)
• Classless Inter-Domain Routing: 2 years (Preferred)

License/Certification:

• CompTIA Network (Required)
• CompTIA A (Preferred)

Work Location: On the road