If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

What you’ll do:

• Communicate daily with a portfolio of high-level customers and act as their primary point of contact

• Deliver high quality and high quantity of calls at scale to achieve and exceed quarterly targets

• Understand and execute on outbound company campaigns

• Analyze and prioritize your pipeline, outbound activity, and continuously find ways to optimize your portfolio management strategy

• As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership

• Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ pressing needs

• Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals

• Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices); Establish credibility and relevance with partners by delivering trends, data and market insights in an easy-to-understand manner to inform Partner recommendations

• Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion

• Educate partners on the self-service features available on Vrbo

• Support PM partner retention efforts through smooth onboarding of Vacation Rental Property Management partners

• Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market of your customers at local, national and global levels.

• Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue; Communicate feedback internally to help drive continuous improvement

• Create and deliver presentations to Partners and Peers

• Represent Vrbo in local markets, trade shows and industry events to build the company’s company profile with Partners

• Attend industry events and provide insights in face-to-face forums based on business needs

• Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

Who you are:

• Bachelor’s Degree or any other related fields; or equivalent related professional experience

• 3 years of experience in customer success or account management

• B2B, ecommerce or software consulting sales experience preferred

• Knowledge of the vacation rental industry is a plus

• Proficient in Microsoft Office

• Knowledge of Salesforce or other CRM systems and Tableau

• Communication: You adapt communication style and manage difficult conversations and diffuse conflict

• Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo

• Partner Advocacy: you demonstrate a “partner-first” and create “win-win” situations that bring value for both Vrbo and Partners; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo

• Planning and Quality Delivery: you prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks

• Data Driven Business Acumen: you use software, data and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner

• Expertise Development: you build and maintain expertise in Vrbo offerings, the VR market, and general ecommerce practices

• Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities

• Internal Collaboration: you work well with cross-functional teams and use and build internal network

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