Essential Duties and Responsibilities - Provide an exceptional customer service experience. Assist in recruiting, hiring, and developing an entire team of high performers Assist General Manager with staff oversight and management Assist in scheduling and supervising staff. Assist in ensuring entire team is providing a world class member experience at all times Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise Involved in all front desk related activities including but not limited to: Check members into the system. Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to member’s accounts. Contribute to and assist in oversight of detailed cleaning in all areas of the facility. Assist in supply ordering, within club needs and budget parameters. Assist in tracking statistics and reports (weekly, monthly, and annually). Backup support for any employee who is absent. Qualifications/Requirements Superior customer service skills, preferably in the fitness industry. Experience working as a Member Service Representative at Planet Fitness. Solid supervisory, diplomacy and listening skills. Basic computer proficiency (Microsoft Suite). Hard working, enthusiastic and energetic! Strong problem resolution skills. Current CPR Certification required. High school diploma/GED equivalent required. Must be 18 year of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.