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Member Service Representative
Part Time 10 Months Ago
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Excel Fitness Management LLC is Hiring a Member Service Representative Near Raleigh, NC

Position: Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Ensure that all proper training has been completed in order to operate safely and efficiently. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks. Process and Review Daily Club Activity Paperwork and file in appropriate folders. Audit and Balance Cash Drawers on a daily basis. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment Adhere to company’s policies and guidelines and address any minor infractions. Provide a safe and secure environment for all members Communicate with members and a create a high level of customer service. Stocking all retail and promotional items for following shift. Perform daily club inspections, complete assigned cleaning sections. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues. Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders. Staying up to date on all required certifications and training courses. Communicating with, promoting, touring, and assisting prospects and potential members Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies Ensuring Facility complies with all state and federal laws and insurance requirements Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to. Qualifications: HS diploma or equivalent required. Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements Great communication skills with internal and external customers. Must be team oriented, motivated and well organized. Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs. EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Are you looking for a career with a company who has revolutionized the fitness industry? Then look no further than Planet Fitness! Planet Fitness is one of the largest and fastest growing franchisors and operators of fitness centers in the U.S.! As a company, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. We're aggressively expanding and looking for talented individuals to help us conquer Gymtimidation! If you want to work at a company that offers a great culture, exciting opportunities and competitive salaries and benefits, then Planet Fitness could be your new home! MISSION To build a TEAM culture and atmosphere constructed on TRUST, HUMILITY, and STRONG RELATIONSHIPS, always leading by example and putting others first with the utmost INTEGRITY, DEDICATION, and ACCOUNTABILITY. CORE VALUES Humility Team Player Integrity Dedication Accountability

Job Summary

JOB TYPE

Part Time

POST DATE

05/24/2022

EXPIRATION DATE

12/19/2023

Show more

Excel Fitness Management LLC
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2 Months Ago
Excel Fitness Management LLC
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Excel Fitness Management LLC
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The job skills required for Member Service Representative include Communication Skills, Promotion, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Service Representative job description and responsibilities

Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.

12/18/2021: Huntsville, AL

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/31/2021: Gastonia, NC

They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.

01/09/2022: Knoxville, TN

Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.

02/06/2022: Seattle, WA

The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

01/03/2022: Wichita, KS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Service Representative jobs

An associate member service also manages membership application requests and evaluates eligibility.

03/03/2022: Idaho Falls, ID

Building member relationships through quality service experiences.

01/04/2022: Colorado Springs, CO

Process service requests and create authorizations to communicate transportation details to partners.

01/31/2022: Atlanta, GA

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.

02/15/2022: Danbury, CT

Provided great member service that reflected on repeat and referral members.

02/27/2022: Atlantic City, NJ

Step 3: View the best colleges and universities for Member Service Representative.

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