Overview

ExamWorks is growing at a rapid pace, and we are looking for detailed-oriented candidates to join our team as a Scheduling Coordinator at our Madison, WI office (onsite). Candidates who are successful in this role are highly motivated team players who thrive in a fast-paced environment.

The Scheduling Coordinator will be responsible to schedule and coordinate appointments with clients, physicians and examinees. This position ensures client specific requirements for provider specialty and location are met and that all ancillary services are arranged.

This role is a full time position with a standard work schedule Monday-Friday 8:30-5pm. 

Responsibilities

• Schedules examinations through IME Centric or office specific system database.
• Greet, check-in, and gather necessary information from patients. 
• Schedules and confirms appointment dates and times with physicians' offices. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination. 
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. 
•  Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information
•  Perform other duties as assigned.

Qualifications

Scheduling Coordinators come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, retail and more! 

REQUIREMENTS:

• High school diploma or equivalent required. Associate's degree preferred. 
• Minimum two years customer service experience; or equivalent combination of education and experience.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must be able to adapt to a high-volume contact center environment.
• Must have ability to be flexible within fast-paced dynamic environment.

Who we are:

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Tags:

Scheduling

Medical Office 

Medical Receptionist

Medical Secretary

Call Center Representative

Dispatcher