124 Customer Service Representative (FT) Jobs in Plano, TX
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ExamOne A Quest Diagnostics is Hiring a Customer Service Representative (FT) Near Plano, TX
- Work in a fast-paced environment responding to inbound and outbound activities using multiple modes of communication. Act as an advocate to the client handling and troubleshooting inquiries following appropriate processes. Follow-up with clients on issues that cannot be resolved immediately.
- Provide best-in-class first-line contact to participants and clients of ExamOne.
- Customer service focus on a professional attitude and excellent listening skills.
- Excellent verbal and written communication skills.
- Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalations.
- Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication.
- Following acceptable department, the process delivers an appropriate response to inbound and outbound tasks.
- Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all times.
- Attentive to detail with the ability to read and follow standard operating procedures and departmental processes.
- Ability to follow directions and take instruction from others.
- Report client concerns using established protocols.
- Escalate issues as appropriate using established protocols.
- Identify and escalate priority issues through proper channels.
- Utilize interpersonal skills to interact effectively with other team members and clients.
- Actively participate in team meetings and training.
- Document details of tasks completed and maintain complete and accurate records
- Understand the importance of Quality Service and how it is measured
- Consistently meet or exceed performance standards, attendance, and schedule adherence
- Performs other duties as required to meet business requirements
- Education Preferred: High School diploma or equivalent required
- Medical or Laboratory knowledge is preferred
- Salesforce.com Client Relationship Management software training desired
- Sit for an extended period of time
- Ability to type 40 WPM
- Utilization of multiple computer monitors
- Ability to multi-task between a variety of activities and systems
- Lift up to 20 pounds
- Reliable attendance and adherence to assigned schedule
- Have reliable transportation
- Work under pressure
- Knowledgeable of Internet and PC based software programs such as– Excel, Word, Outlook and Teams
- Other: Available to work additional hours as required
- Demonstrate ExamOne Values, Behaviors and Integrity of a Customer Service Professional
Job Summary
Full Time
$37k-46k (estimate)
09/22/2022
04/03/2023
examone.com
Lenexa, KS
1,000 - 3,000
Related Companies
The job skills required for Customer Service Representative (FT) include Customer Service, Call Center, Written Communication, Listening, Troubleshooting, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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