Under the direction of the Branch Manager or Field Leader, the Collector’s primary responsibility is to provide coverage in the field ensuring that collections are completed accurately and on time. Maintain a safe and professional environment for clients, and employees, perform with confidence all aspects of the testing, including specimen collection and processing duties following established practices and procedures.

• Collects specimens according to established procedures using DOT guideline 49 CFR-Part 40.
• Completes random and emergency observed urine collections of same-sex clients as needed. 
• Collects specimens for drug screenings and other Quest Diagnostics services. 

• Label specimens as required. 
• Upload, fax, mail COC, and Alcohol Testing Form within 24 hours to the appropriate location.
• Package specimens for transport and ship to lab indicated on work orders. 
• Make certain the proper forms are used for various collections.

• Maintains records of each specimen collected. Support Record Deletion process when directed by Management.
• Provides customer service to clients. 

• Maintains all appropriate collection logs, accuracy logs, calibrations, DOT and BAT certifications.
• Correct collection errors within a 24-hour timeframe. 
• Submits accurate time and travel logs as directed by management and on time. 
• Submits accurate expense forms, if applicable, when required. 
• Properly clock in and out for work assignments. 
• Provides travel logs when applicable. 
• Must send monthly Accuracy Checks to designated site location.

• Adheres to departmental and company code of grooming, dress code and lab coat policies; appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
• Wear a company-issued identification badge at all times during work assignments. 
• Reports on time to site within specified guidelines. 
• Communicates appropriately with customers, 24-7 all center, Branch Office, clients, employees and the general public. 
• Communicates all DER discrepancies immediately to the appropriate Manager/Supervisor, employer representative and/or call center.
• Remains polite and courteous at all times. 

• Ensures equipment is neat, clean, and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance. 
• Keeps necessary supplies on hand and contacts the proper website when supplies need to be replenished. 
• Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOP’s, advising the Manager or Supervisor of any issues or problems as they arise.
• Answers phone when called to be dispatched by the employer. 
• Return missed calls to dispatch even if not available for assignment. Dispatch is waiting for your return call. Advise call center when unavailable for collections. 
• Participates in teams and special events when asked. 
• Flexible travel (up to 150-mile radius) and flexible work hours. Maintain dates of availability and dates unavailable as appropriate.
• All other duties as assigned, within the scope of the position. 

• A high school diploma or equivalency is preferred. 
• Prefer Certified BAT/Urine Collector but not required as ExamOne/Quest Diagnostics certification will be completed.
• DOT Certification and any other necessary documentation pertaining to this position must be presented prior to a job offer. 

Job Summary