Systems Administrator

Systems Administrator

Location: Manchester. New Hampshire - Full Time

Exacta Systems is an industry leader that provides robust innovative solutions to gaming entertainment. Our fast-growing gaming company operates in the pari-mutuel gaming industry, and we are seeking a Systems Administrator.

Systems Administrator will join our IT team to help deploy, monitor, and support our systems and network infrastructures across multiple locations This person is both technically skilled and an expert working with customers This position includes 24/7/365 on-call support as needed, and an some travel time is required. 

Essential Responsibilities/Accountabilities:

• Monitor all aspects of customer environments utilizing PRTG and other tools to address existing and incoming alerts.
• Ability to own and resolve to completion issues that impacts NH customers and/or other sites.
• Accurately estimate time required to complete task and responding to customer with accurate and timely updates as you work through the solution.
• Continuously update both our corporate and customer systems and networks with new security patches, firmware, etc. After-hours patching and system maintenance required
• Work closely with developers in test environment to ensure functional requirements are met and fully tested prior to deployment.
• Collaborate with engineers and technical support personnel to assist with product deployments and support to customer locations in the field. 
• Monitor and resolve employee IT issues as they arise via ticketing system.
• Contribute technical and creative problem solutions and assist with the development and deployment of new solutions to increase productivity and reliability.
• Maintain SOC compliance and participate in remediation of systems issues pertaining to compliance vulnerabilities and attacks.
• Routinely troubleshoot failed hardware, working with ISPs to troubleshoot Internet for site-to-site VPN connections and with our layer 3 networks, in addition to with vendors such as Fortigate, HPE, Aruba, Cisco, Dell and Ubiquiti for warranty/support issues.
• Maintain basic cloud infrastructure (Amazon Web Services and Microsoft Azure), such as Virtual Machines and Snapshots. 

The successful candidate will have time (and budget) to build and test their innovations as they contribute ideas to the company to improve processes and developing tools

Systems Administrator

Relevant Skills:

• Confidence in creating a layer 3 network.
• Confidence in creating a redundant server Windows Active Directory Infrastructure.
• Excellent customer service capabilities.
• Experience with change management, ticket management and technical monitoring/remediation workflows.
• Must love documenting (how to, flowcharts, network diagrams, etc.).
• Must be proactive and vitiate ways to improve performance and stability. 
• Linux System, VMware, and Docker system management experience is very helpful.
• Knowledge of Gaming Operations, Hardware, Systems and basic electronics.

Minimum Qualifications:

• Strong written, oral, and documentation communication skills.
• Must have and maintain a current/valid driver’s license.
• Ability to work as a team in a distributed and virtual environment (Zoom, mobile phone, reliable home Internet connection).
• Clean background check Must be able to obtain and maintain a Gaming/Horse Racing License in multiple states.
• Demonstrate Knowledge of Linux & Microsoft Windows Operating Systems and Server Software - Installation and Maintenance – experience with networking and cabling are a plus 
• Highly organized and detail oriented. 
• Ability to work independently or in groups and take the lead when required.
• Ability to multitask and prioritize as required.
• Travel required.
• Able to perform regular physical activity such as walking, carrying, sitting, standing, and lifting. 

Benefits:

We realize our employees are our most valued resource which is why we offer a variety of benefits including:

• Competitive compensation
• 100% Company paid health, dental, vision coverage
• Paid holidays
• Paid time off
• Paid sick time
• 401 (k) retirement plan with company match
• Tuition reimbursement
• 100% Company paid Life insurance

Our goal is to promote a healthy work/life balance.