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Customer Service Representative
Everlight Solar, LLC. Philadelphia, PA
$38k-48k (estimate)
Full Time | Specialty Trade in Construction 9 Months Ago
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Everlight Solar, LLC. is Hiring a Remote Customer Service Representative

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

This is a role for Apple power-users, must know iWork and be skilled with iOS and macOS.

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

  • Handle high amounts of incoming calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Manage complaints, provide proper solutions and options; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements:

  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Experience with iOS and MacOS
  • Ability to work nights & some weekends
    • 4 days a week from 1-11pm CST or 5 days a week from 3-11pm CST
    • Alternating Saturdays from 8am-6pm CST

Salary: $30,000-$40,000/ year

**Benefits Included**

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18 ), and levels of education to apply. Authorized to work in the US and background check required.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$38k-48k (estimate)

POST DATE

06/28/2022

EXPIRATION DATE

06/08/2023

WEBSITE

everlightsolar.com

HEADQUARTERS

CORNISH, UT

SIZE

50 - 100

FOUNDED

2017

TYPE

Private

CEO

WILLIAM CREECH

REVENUE

<$5M

INDUSTRY

Specialty Trade in Construction

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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Customer Support, Attention to Detail, Presentation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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