ABOUT EVELYN & BOBBIE

Evelyn & Bobbie, a revolutionary women-led startup that’s changing the intimates industry, is looking for a hard-working Customer Experience Associate. Our fast-paced office environment gives you the opportunity for dramatic professional growth as you take our Customer Experience efforts to the next level.

GENERAL JOB DESCRIPTION

The Customer Experience Team is the heartbeat of the Evelyn & Bobbie brand. You will be setting and maintaining a standard of excellence with every customer interaction via phone and email. Our customers require a “high-touch” experience when they interact with you regarding products, sizing, placing orders, returns, and exchanges, etc.

The individual in this role should have a passion for helping people, be technology proficient, be comfortable explaining the details of our products, and be aligned with our brand ethos. The Customer Experience Associate should have a natural rapport with customers but is equally skilled in problem-solving.

RESPONSIBILITIES

• Act as the face of Evelyn & Bobbie, providing world-class service to all customers.
• Maintain the Evelyn & Bobbie values in all customer interactions.
• Provide timely communication with customers via email and phone, regarding anything but not limited to sizing, setting up returns, exchanges, and product questions.
• Become an expert on all product details, future stock deliveries, sales promotions, and customer service policies.
• Maintain active use and knowledge of the Evelyn & Bobbie website and back-office systems.
• Work closely with the distribution center to resolve customer queries.
• Observe, at all times, customer confidentiality and company policy regarding data protection and security.
• Use appropriate judgment in upward communication regarding department concerns.
• Additional administrative duties as assigned.

QUALIFICATIONS

• 2 years of experience in delivering excellent customer service and resolving customer questions as a customer service advisor, sales associate, or similar, ideally in apparel or intimate apparel retail environment.
• Ability to adapt to the changing structure of a growing company and team.
• Articulate with exceptional writing skills.
• Excellent communication skills and experience with conflict resolution.
• Experience using Zendesk and Shopify are a plus.
• Well organized with an innate attention to detail.
• Technology-savvy skill set, with proficiency G Suite and Mac iOS.
• Excellent time management and problem-solving skills.
• Ability to build and maintain effective working relationships with team members, along with a willingness to set and maintain high standards of performance.

• TO BE CONSIDERED FOR THIS POSITION:

Send your resume to careers@evelynbobbie.com

• Applicants who do not complete this step will not be considered.